Account Manager

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

ACCOUNT MANAGER

We’re seeking an Account Manager to join our global sales team, this role is for our Manchester market. The Account Manager will report directly to the Head of Meeting & Event Sales.

What You’ll Do:

• Maintain extensive knowledge of Convene Hospitality Group’s products and locations while building the brand locally and regionally.
• Possess a clear understanding of the portfolio's business plan, locally, regionally, and globally, ensuring that all personal targets are achieved to meet the overall sales objectives
• Conduct and coordinate thorough site inspections, virtual tours and demos, client appointments, account development meetings, and assist with quarterly business reviews with your key accounts.
• Discover new local meeting and event decision makers, maintain and grow current and prospective clients, referral partners, and new business contacts.
• Rapidly respond to all client enquiries and other communication, and maintain up-to-date account details for all relevant key accounts that you are responsible for.
• Generate, negotiate, and close agreements to client specifications while adhering to internal pricing guidelines.
• Maintain thorough knowledge of competitive sets and relationships with counterparts.
• Attend relevant networking events and host regular familiarisation trips for your accounts in order to maintain, grow, and prospect new business
• Cultivate relationships with allocated key accounts through consultative sales efforts to reach and exceed commercial goals.
• Owns and cultivates several accounts that are selected based on location, volume, and spend.
• Responsible for soliciting and securing repeat business associated with their allocated account deck and pipeline.
• Optimise conversion and adapt process where required to achieve conversion goals for both new and existing business
• Lead on and process all enquiries promptly, aligned with CHG sales strategy.
• Create, maintain, and, where required, liaise with your Line Manager(s) to build Account Plans for your allocated accounts and to map out organisational structure in order to identify further growth opportunities.
• Support the wider regional sales efforts in increasing market share and optimising value for clients across the portfolio's brands.
• Optimise client experience and maximise revenue opportunities through technology and other event upsells to create additional revenue channels.
• Identify potential accounts that may benefit from a Platform Partnership Agreement (MSAs) that support the organisation’s revenue strategy and growth of the Meetings and Workplace portfolio.
• Aggregate and record key account intel, metrics, and feedback in CHG’s CRM to maximise insight.

What We Look For:

• Minimum 2 years sales sales-related experience
• Experience with physical or virtual events, real estate, or flexible workspaces, a plus
• Excellent written and verbal communication skills
• Strong time management and organizational skills
• Ability to effectively build relationships with clients
• Ability to work well with other team members

We’re Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

• Health & Wellness: Private medical insurance, subsidised fitness and eye care, plus well-being and personal support programs. Because your well-being matters, inside and outside of work.
• Time Off & Balance: 25 days annual leave, bank holidays, and company sick pay.
• Financial Benefits: Bonus scheme, interest-free loans for rail travel or further education, and a Cycle to Work program. We invest in you so you can grow personally and professionally.
• Growth & Recognition: Career development opportunities and programs to celebrate your achievements.
• Community & Impact: Volunteer, donate, and make a real impact through your work.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.

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