Account Manager

Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum. 

At Edelman, we understand diversity, equity, inclusion and belonging (DEIB) transform our colleagues, our company, our clients, and our communities. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging.

About the Company  

We are a leading global communications marketing firm helping business and organisations evolve, promote, and protect their brands and reputations. We are independent and family owned, which allows us the freedom to deliver original thinking and invest in our clients.

In the UK, there are more than 600 employees based in our offices in Victoria. We create award-winning creative communication programmes for our clients who include Microsoft, Nissan, Disneyland Paris, FedEx, Queen Elizabeth Prize for Engineering, and Mitsubishi Heavy Industries. 

We have deep expertise and advise on consumer trends, research, analytics and insights, corporate reputation, health, technology, capital markets, crisis, energy, and government affairs. 

About the Team  

We are London’s leading Corporate Reputation team. We create commercial value by delivering campaigns and advisory work for companies and brands that operate in the full glare of the public spotlight and whose reputations shape their businesses. 

We have deep industry expertise and advise on integrated media strategy, digital and content production, crisis planning & response, litigation & legal affairs, employee engagement & advocacy, research & analytics, capital markets and government affairs. 

The team includes more than 80 consultants specialising in all areas of corporate reputation and includes former journalists, senior in-house practitioners, government advisors and industry specialists - as well as dedicated sector experts. 

We take pride in delivering exceptional work for our clients but, at our core, we are a non-hierarchical team who like to spend time together in and out of the office. We are relentlessly collaborative, and supported by leadership who champion and celebrate our collective achievements 

The role 

We are looking for an ambitious, proactive and motivated individual with solid PR and communications experience, and is able to lead day-to-day management of accounts. The Account Manager role requires a candidate with excellent writing and media handling skills, able to provide informed counsel to clients when developing stories or handling complex issues, liaising with journalists directly on developing stories, and coaching junior team members. Ability to manage teams and workload is vital, as well as the ability to project manage campaigns, develop junior team members, and oversee the quality of work produced. 

Responsibilities include:

• Serving as the daily client contact and as client lead when appropriate, earning the trust of clients to deliver day to day work as well as providing proactive counsel on new approaches or ideas
• Media relations including story and message development, creating and driving outreach plans, speaking to journalists regularly to secure coverage/briefings, briefing spokespeople, and ongoing development of own media contacts
• Playing a key role in the research, planning and development of campaigns and driving these forward 
• Overseeing quality and operational performance of accounts, ensuring work quality and deadline adherence for junior members of teams, providing close coaching and development 
• Producing content; writing/editing press releases, social media content, articles, PR proposals 
• Providing support on new business pitches – research, slide development, driving forward process including work back plans and managing junior teams’ input 

Key requirements:

• Desire to work as part of a large team in a busy, fast paced and highly motivated working environment 
• A deliver-driven manager and creative problem solver that can confidently take responsibility of tasks and accounts 
• Ability to service multiple clients and manage workload whilst managing/coaching junior team members 
• Team player that can manage both up and down and take overall responsibility of day to day account activity
• Experience of integrating and collaborating with different practices/teams on cross-business work 
• Excellent verbal and written skills, ability to articulate with confidence and gravitas, and understanding of how to incorporate earned, owned paid and social media in holistic communications plans 
• Interest in current affairs, news, international business, and consumes media in all forms 
• Entrepreneurial spirit - willingness to ‘get stuck in’ and make the most of opportunities, and desire to share expertise and experience to enhance work of the team 

Benefits  

Our benefits and policies are designed to ensure our employees feel comfortable, inspired and equipped to thrive and do their best work. We offer a wide range of benefits across health, family, community, finance and time away including:

- Competitive Annual Holiday plus an additional days holiday for your birthday and 3 days over the festive season.

- Flexible working - Hybrid working policy and 30 days work from anywhere worldwide!

- Financial Wellbeing - Pension plan, income protection, and life insurance at 4x annual salary.

- Building a Family - Whether it’s maternity leave, adoptive leave or shared parental leave, take up to five months on full company pay. We also celebrate the arrival of your child or wedding day by offering a company child & wedding gift. In addition Edelman partners with Peppy, a specialist healthcare and wellbeing service that provides all employees with access to expert pregnancy and parenthood, menopause and fertility support.

- Health and Wellbeing – Access to Private Medical Insurance, Digital GP and wellbeing program, Cycle to Work Scheme, subsidised corporate gym membership, a Quit Smoking Scheme, Annual flu vaccinations and 24/7 access to trained professionals in relation to a range of issues, in absolute confidence.

- Personal and Professional Development- Clear progression routes and continuous training/professional development via Edelman Learning Institute 

- Community – Get to know your colleagues and unwind at our weekly staff get together. We also encourage everyone to take part in our Citizenship Activities where you can spend a day each year helping a charitable cause, paid for by us.

Our Values

Core to our culture are our values, which guide our behavior, support a client-centric approach, influence the way we work with each other, our clients and the community, and inspire great work.

- The Relentless Pursuit of Excellence: Bringing the best of ourselves and partners to our clients.

- The Freedom to be Constantly Curious: Tenacious, flexible and thorough approach that drives creativity and growth for clients and ourselves.

- The Courage to do the Right Thing: Trusted and resilient partner, committed to building a diverse, equitable and inclusive workforce, that prioritizes the wellbeing of ourselves and our colleagues.

- The Commitment to Positively Impact Society: Performing our work with an environmental conscience, and a sense of tolerance, fairness and equality. 

Edelman is a provider of equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and other protected status as required by applicable law.

We are in relentless pursuit of an equitable, impactful, respectful and culturally-curious workplace that drives innovative thinking, cultivates diverse ideas, and promotes true collaboration among our employees and our partners. For further information visit: Diversity, Equity and Inclusion | Edelman 

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We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t perfectly align with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.