Account Manager

3098 - Account Manager - UK

About WPP Media
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

Google via Media Futures Group - A little about us: Media Futures Group (MFG) is a bespoke media team for Google. We are made up of best in class digital, offline, and integrated media experts who work together to enhance media’s contribution to Google’s business. We are a united, diverse team driven by a spirit of curiosity. Committed to pioneering solutions that surpass industry standards, we aim to drive excellence, support a fulfilled team, and exceed expectations while fostering growth and positive impact.

About the Search / Brand & Rep / YouTube team: This pod sits at the heart of Google’s ecosystem. It encompasses Search, Google's foundational product that is constantly evolving to offer innovative new ways for users to get the most relevant and advanced search results. You'll also drive Brand & Rep, shaping the corporate outlook by highlighting AI Leadership, Recruitment, and key Policy areas like Privacy, Online safety, and Digital sovereignty. Additionally, you will work on YouTube, a globally recognised brand with expanding opportunities across Shorts and the creator economy. Throughout it all, you'll work alongside a large, welcoming, and bright multidisciplinary team that offers great opportunities to collaborate, learn and grow.

About Client Ops: A percentage of this role will be in support of the Client Operations function that is a sub team within Client Services. This is a senior team of individuals and support from this role will enable significant exposure to the operational running of the account and suit an individual who is organised, proactive and has the desire to build business acumen to complement their Client Servicing skills.

About the Client Services team: The Client Services team is responsible for creating the conditions by which our clients love our work. We do this by building trust and exerting influence through deeper, more strategic relationships with our clients, and by driving, leading and owning the campaign delivery process. We also foster a culture of support and encouragement internally.

Position Summary:

• Support the active management of key campaigns (including those from local network) and assist in the running of key client operations workstreams, balancing a split focus between campaign management and operational roles. 
• Coordinate with local WPP network teams working on Google to ensure smooth delivery on their campaign briefs and associated operations. 
• Work with broader Client Services teams to assist in operational matters on their pods and act as a daily contact on specific workstreams. 

Essential Functions/Responsibilities:

Client Satisfaction

• Support efforts to delight clients and elevate relationships, working alongside the client's Media Operations function. 
• Assist in running both internal and external deliverables and ensure clear communication of expectations to meet high standards of timeliness and accuracy. 
• Support in managing client satisfaction for both campaign and operational issues and help resolve minor escalated issues. 

Team Happiness

• Contribute to the agency culture and support junior team members. 
• Ensure the wider team, including local WPP network teams, feels supported and motivated to meet deadlines. 
• Bring energy, passion, and a willingness to assume positive intent, providing recognition for jobs well done. 

Work Quality and Innovation

• Support the wider team to help clients in defining Actionable Campaign or Project Briefs and ensure on-time delivery for specific campaign/project elements. 
• Support the use of AI and automation as a way of delivering efficiency and process improvement. 
• Assist in fostering collaboration with Practices and network teams to deliver best in-class work. 

Financial Strength and Operational Excellence

• Assist in monitoring adherence to financial processes and obligations, working with Finance and Commercial functions. 
• Support Client leadership to ensure smooth running of Google's WPP local network (e.g. helping to track their workflow and available resources). 
• Act as a daily contact for client finance and operations issues and help manage projects/workstreams effectively. 

Growth and Diversity of Clients

• Assist in identifying organic growth opportunities through an understanding of operational workflows and the client's business needs. 
• Help identify areas for process improvement to drive broader efficiency across the account. 

Competencies (Specific knowledge, skills and abilities):

• Strong stakeholder management skills and the ability to build internal and client relationships. 
• Developing business acumen, comfortable with numbers and drawing insights from quantitative and qualitative data. 
• Interest or basic experience in AI, automation, and driving efficiency, alongside solid project management skills. 

Supervisory Responsibility:

• No direct line reports, but expectation is to show model behaviour and help to motivate other colleagues (peers and juniors) on the team. 
• Act as a supportive voice in the room, helping to set the right pace for both peers and wider network teams. 

Required Education and Experience:

• Degree educated or equivalent professional experience. 
• Proven and demonstrable experience in an Account Manager role or equivalent, with exposure to campaign management and operational duties. 
• Understanding of the principles of marketing and digital media.

Life at WPP Media & Benefits 

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.  

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  Please note that while our philosophy is the same across WPP, benefits may vary by office/country. 

Please note this is a UK based role and requires individuals to have the right to work in this location 

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

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