Account Manager

Brunswick Group’s Investor Brand practice is recruiting for an Account Manager in London.

We are looking for a confident and highly organised client manager who can independently run smaller engagements and work on substantial workstreams within larger programmes under the guidance of senior colleagues. You will build trusted day-to-day client relationships, keep complex work moving and support Client Directors and Partners on larger programmes.

Investor Brand has three core engines: Financial Communications, Strategic Events and Corporate Brand. These are underpinned by our Film & Live and Design capabilities. Our work is varied, from results, M&A and other significant investor moments to naming, rebrands, employee engagement campaigns, annual and ESG reporting, film, content and live experiences. This role focuses chiefly on Corporate Brand and creative projects, though there will expectation to support colleagues across Financial Communications and Strategic Events when needed.

The Account Manager is part of our wider account management team. You will work closely with account team colleagues, strategists, designers, producers and Partners. The role has no line-management responsibility.

Your day-to-day responsibilities will include:

Client and account management

• Independently manage day-to-day client relationships on smaller engagements and defined workstreams within larger programmes, supporting Client Directors and Partners.
• Build a strong understanding of each client’s business, stakeholders and communications priorities.
• Turn client requests into clear briefs, actions and decisions, seeking senior input where the strategic or commercial judgement requires.
• Coordinate strategists, designers, writers, producers and other specialists so the team has a clear brief, timely inputs and shared priorities.
• Work closely with appropriate colleagues on scopes, schedules, budgets, resource plans, risks and dependencies, with clear ownership across the delivery team.
• Coordinate feedback and approvals, manage expectations and raise risks or sensitive issues early; support the team to maintain a high standard of quality control.
• Work as an active member of the wider account management team, sharing client intelligence, actions and opportunities.

Commercial development and growth

• Help develop clear scopes of work, fees and delivery approaches with Client Directors, Partners and other key stakeholders.
• Track scope, budget and resource use with account and team leads; flag changes, risks or pressure points early.
• Identify follow-on needs and wider client opportunities, and raise them with relevant colleagues.
• Contribute to account plans, pipeline updates, case studies and practice-wide new business activity.
• Support senior colleagues in the development of proposals, pitch materials, credentials and chemistry meetings.

 Collaboration and practice contribution

• Build strong working relationships across account management, Investor Brand, Brunswick’s advisory teams and the wider global firm.
• Bring a practical, solutions-focused approach and communicate clearly when priorities, decisions or responsibilities are unclear.
• Share useful knowledge and support colleagues through project work, while continuing to develop your own strategic and commercial judgement.
• Contribute ideas and learning that improve our client experience, our offers and the way multidisciplinary teams work together.

Ideally, you’ll bring:

• 2 years+ experience in account or client management within a pure-play brand, design, creative or corporate communications agency or consultancy.
• Experience supporting the delivery of projects or owning defined workstreams from brief through to completion, working with senior colleagues where needed.
• Experience in corporate brand, identity or creative campaigns. Exposure to Employee Engagement, Annual & ESG Reporting, film, content, investor communications or events would be an advantage.
• Confidence working with clients, with the ability to build strong relationships, listen carefully, ask thoughtful questions and communicate clearly.
• Excellent organisation and attention to detail, with the ability to manage multiple tasks and deadlines effectively.
• Strong written and verbal communication skills, with experience contributing to briefs, proposals, status updates and presentations.
• An understanding of project commercials, including scopes and budgets, and an interest in developing your commercial awareness.
• A good understanding of how strategy, design, content and production work together to deliver effective corporate communications.
• A collaborative, proactive and calm working style, with a willingness to take ownership, raise issues early and ask for support when needed.
• Experience in a leading agency environment, or working with listed or high-profile organisations, would be beneficial but is not essential.

Whether you are joining a client facing team, a core services team, or starting out on your professional career journey, joining Brunswick unlocks a range of employee benefits to support your financial future, health and wellness, family and community and continuous professional development.