Manage senior client relationships and workplace and guest services across a multi-site corporate portfolio. Lead diverse teams, drive KPI and SLA performance, deliver business reviews and recommendations, support events, oversee compliance, and lead projects, change initiatives, and continuous improvement. The role requires regular travel and strong knowledge of workplace technology, meeting room systems, helpdesk platforms, video conferencing, Microsoft Office, employment legislation, and health and safety.
Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
We are looking for an experienced Account Manager to lead the delivery of exceptional workplace and guest services across a prestigious multi-site corporate portfolio.
As the key client contact, you will build strong stakeholder relationships, drive service excellence, and lead a large, diverse team to consistently deliver outstanding results. This is a highly visible role requiring regular travel and a hands-on approach to supporting both clients and operational teams.
Key Responsibilities
- Manage senior client relationships and act as the primary point of contact.
- Lead, develop and inspire teams across multiple locations.
- Drive performance against KPIs and SLAs.
- Deliver business reviews, reports and strategic recommendations.
- Lead projects, change initiatives and continuous improvement activities.
- Ensure compliance with employment legislation, Health & Safety, and company policies.
- Support the successful delivery of corporate events.
Hours: 40 hours per week
Competitive salary
Required Skills and Experience
- Leadership experience within a 5-star corporate, hospitality or workplace environment.
- Proven success managing large, multi-site operations and diverse teams.
- Strong client relationship and stakeholder management skills.
- Experience delivering business reviews, analysing data and presenting insights.
- Skilled in leading through change and developing future leaders.
- Confident, proactive, highly organised and customer focused.
Technical Knowledge
- Meeting room and visitor management systems (Condeco or similar).
- Helpdesk/ticketing systems and switchboard operations.
- Microsoft Office (advanced proficiency).
- Employment legislation and Health & Safety practices.
- Video conferencing platforms (Zoom, Polycom or similar).
- AV systems knowledge is desirable
What's in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
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