Account Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Account Manager – Mid Market & Customer Success EMEA

We are seeking an experienced and results-driven Account Manager to join our Commercial Team, focusing on Mid Market business clients within the EMEA region, primarily in the UK. This is an excellent opportunity to manage a portfolio of key accounts, drive revenue growth, and build lasting client relationships in a dynamic, fast-paced environment.
We are a well-coordinated Account Management team in EMEA, committed to supporting and inspiring one another.

What you'll do:
•    Account Management: Build and maintain strong relationships with your assigned accounts, prioritizing client satisfaction while actively identifying opportunities to expand our partnership and service offerings. Drives customer retention through innovative engagement
•    Revenue Growth: Develop and execute account strategies to drive revenue growth
•    Reporting & Analysis: Maintain accurate records in CRM systems, provide regular account updates, and analyze performance metrics
•    Cross-functional Collaboration: Work with internal teams (Product, Operations, Support, Finance) to ensure seamless service delivery and client success
•    Market & Amex GBT Intelligence: Maintain current knowledge of Amex GBT strategy, products, and solutions while staying informed of market trends, competitive dynamics, and industry developments relevant to your accounts

What we're looking for:
•    3+ years of account management experience in the business travel industry
•    Understanding of the Mid Market business segment and their unique needs
•    Excellent communication and interpersonal skills
•    Strong negotiation and consultative selling abilities
•    Works collaboratively with colleagues to complete tasks and deliver results efficiently
•    Demonstrates strong self-motivation and initiative, taking ownership of tasks and driving continuous improvement

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!