➡️ Motivated by building trusted, long-term partnerships with IP and R&D leaders and becoming their go-to advisor?
➡️ Thrive in commercial conversations — from Partnership Reviews to negotiations — where delivering value directly fuels retention and expansion?
➡️ Ready to make an impact at a high-growth, AI-driven SaaS company where customer success and revenue growth go hand in hand?
As an Account Manager at PatSnap, you will play a pivotal role in driving customer success and revenue growth by managing a portfolio of innovative clients from various industries. This position is at the heart of building lasting relationships, driving renewals, and uncovering opportunities for expansion. You’ll collaborate with some of the world’s leading innovators ensuring they derive maximum value from PatSnap’s solutions while achieving your retention and growth targets. If you thrive in a fast-paced, dynamic environment, are customer-obsessed, and have a passion for innovation and life sciences, this role is your opportunity to make an impact!
This is a hybrid position in our London, UK office with the expectation to work from the office on Wednesdays. You are welcome to work out of the office more often if you wish!
PatSnap is a global, pre-IPO company that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle, using domain-specific AI to accelerate the creation of market-ready products. With over 12,000 customers worldwide, including some of the biggest names in innovation, Patsnap is at the forefront of technological advancement. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status, and we still have a remarkable amount of growth ahead.
We have a vibrant and diverse team with offices in Singapore, Toronto, London, Shanghai and remote teams based in US. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.
What You'll be Doing:
- Manage relationships within a portfolio of clients.
- Drive renewals and achieve quarterly expansion targets.
- Build trusted relationships with multiple stakeholders across customer organizations.
- Lead account reviews, track customer objectives, and ensure value realization across teams.
- Identify risk areas and develop retention strategies.
- Accurately forecast both renewals and expansion on a 90 day rolling basis.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Collaborate with cross-functional teams (Sales, Product, and etc) to deliver exceptional client experiences.
About You:
- Experience managing large or multi-stakeholder accounts (B2B SaaS experience required).
- Strong relationship management skills, with a consultative and value-driven approach.
- Commercially minded and comfortable partnering with sales to drive results.
- Organized and proactive in using account planning frameworks to drive value-based outcomes.
- Skilled in presenting, influencing, and negotiating with senior stakeholders.
- Organized, analytical, and proactive in planning account growth.
- Excited to work in a fast-moving, global SaaS environment.
- A genuine interest in helping customers innovate and succeed.
What You'll Love:
- 25 days annual leave plus bank holidays
- Two paid volunteering days
- Private healthcare with AXA
- Pension with Scottish Widows
- Enhanced parental leave policies
- Work from home stipend
- Cycle to Work scheme
- Life assurance
- Payroll giving options
- Eyecare vouchers
A genuinely strong sales culture we’re really proud of. High-performing but low ego, social, and dynamic. It’s a team that supports each other, shares best practice, raises standards, and celebrates wins properly together. Alongside a great product, it’s one of the best parts of working here.
Additional benefits
Our Values:
- Integrity: We hold each other accountable for our actions.
- Leadership: We lead by example and inspire each other to reach for new heights.
- Openness: We are open and honest and share our ideas with care and consideration.
- Growth: We are lifelong learners who aspire to improve each day.
- Innovation: We seek out new ways to solve problems.
- Customer: Our customer is at the center of everything we do. Their success is our success.
Patsnap London, England Office
Chiswick Park, 566 Chiswick High Road, London, United Kingdom, W4 5YA
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