This role is expected to evolve as the digital out of home advances. You will be expected to adopt a change mind-set that leads, encourages and supports this business growth and evolution
You will be encouraged and expected to partner with different clients, agencies and specialists we work with as our business grows, to allow for greater agility in the way we are set up to work and to broaden development opportunities for continued career progression, building your career at JCDecaux.
What you'll be doing...
Purpose
As an Account Manager, you are responsible for managing trading service delivery and performance, including adoption levels, SLAs, capability and process for specific accounts. Identifying new business opportunities, establishing and managing sales deals, generating maximum revenue for the Company. You are an ambassador for JCDecaux and as such, you are recognised for and expected to demonstrate behaviour which expresses our Company values and celebrate others who do the same..
Commercial
• Responsible for the management of trading performance for specific accounts, including SLAs
• Day to day involvement in managing the relationship with Partners for all aspects of trading with specific accounts
• Training and support for Partners in the use of trading platforms and processes to complete bookings
• Oversight and initial escalation point for resolution of trading performance and issues resulting, including system performance, data integrity and governance, process optimisation for specific accounts
• Ensuring compliance of trading with specific accounts to JCD and market strategy and expectations
• Manages one or two high-profile accounts and many important accounts spanning broad geographic areas, representing significant revenue and having diverse and complex needs
• Negotiates sales terms with structured limits and within policy guidelines
• Has defined authority/opportunity to set and negotiate trading/service terms
Team Contributor
• Working with and under guidance from Account Director, Associate Director, Director of Commercial and Head of Trading and Head of Trading Operations.
• Build strong relationships with colleagues to ensure smooth campaign delivery.
• Work to ensure that JCDecaux is perceived as a brand leader.
• Liaison with Sales and Trading teams
• Adhere to and advocate wider adoption of the established business and commercial policies, and enabling processes and governance, in place to achieve our business strategy
Sales Generation
• Applies the trading strategy, business rules, targeting and route to market strategies within the trading activity, working in close collaboration with the Head of Automated Trading, Head of Trading Operations Head of Trading
• Implements the business trading strategy, including proposition and product management, service delivery and capability development for specific accounts
A little bit about you...
Communication and interpersonal skills
• Confident communication and presentation skills when speaking with all levels
• Excellent communication skills both written and verbal
• Strong ability to coherently explain processes and expectations
Motivation
• Has a rapidly maturing understanding of business, financials, products/services, the market or the needs/challenges of assigned accounts
• A self-starter with the ability to prioritise to achieve deadlines and maintain client’s expectations
• Adaptable to work alone and be part of a team to support colleagues, share information and improve on best practices
• The ability to use your initiative and a confident approach to decision making
Administrative skills
• Strong numeracy skills with exceptional attention to detail
• Fully conversant with all aspects of Microsoft packages with an intermediate skill set in Excel
• Ability to interpret data at a detailed level
Qualifications and Experience
• Proven sales generation, negotiation and account management skills and experiences, preferably within the digital and OOH media marketplace
• Previous experience working in a similar campaign or deadline driven environment would be an advantage
• Demonstrable capability/experience:
- Developing colleagues' and customers' understanding of the process and outcomes
- Managing the delivery of customer campaigns from objective translation into booking and through to implementation
- Success working with sales or account management processes.
A little bit more about us...
- We believe in building a diverse and inclusive culture and positive employee experience.
- We are One Team, more than just ourselves.
- We are customer first, we understand, and help solve our customers’ problems.
- We Test & Learn, we are empowered to learn and grow, unafraid of change.
- We choose to care, we are committed to doing the right thing, the right way.
It’s really important to us that we give as much to our colleagues as they give to us.
Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves.
We believe that diversity of thought, experience and background provides the platform for great creativity,
We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
Many of our Colleagues work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.
About our recruitment process….
1. You find or get sent this job advert, read it, and feel like you’re you’d be a great addition to the JCD family.
2. You send in your application to let us know you’re interested.
3. We see your application, get excited, and give you a call.
4. You’ll meet us twice, depending on the role prepare a presentation and we’ll get to know each other.
5. You’ll begin your journey with us, were excited to support and develop you throughout you career.
