Account Manager Support - France

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.

We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

Visit www.perk.com to learn more.

The Account Management team at Perk is dedicated to delivering exceptional client service and cultivating long-lasting relationships with our customers. As an Account Manager, you will be responsible for managing and developing client accounts, ensuring our clients are fully supported and achieving success with Perk’s suite of products and services.

You will serve as the primary point of contact for your portfolio of accounts, proactively identifying client needs, providing tailored solutions, and driving upsell opportunities. Collaboration across Sales, Product, and Support teams will be critical to delivering an outstanding customer experience and maximising account value. Your ability to translate client feedback into actionable insights will directly influence product improvements and overall customer satisfaction.

• Serve as the dedicated point of contact for your assigned client accounts, building and maintaining strong relationships.

• Understand client goals and challenges, proactively offering solutions to drive adoption and value.

• Ensure the timely and successful delivery of our solutions, tailored to meet customer needs and objectives.

• Monitor account health, usage, and satisfaction; respond promptly to queries and address any issues.

• Identify opportunities for growth within accounts and coordinate upsell and cross-sell initiatives.

• Collaborate with internal teams to resolve client requests and influence product development through client feedback.

• Maintain accurate records of all account interactions and progress in CRM systems.

• Native French Speaker, fluent in English

• Experience in account management, customer success, or a related client-facing role.

• Relationship-building, interpersonal, and communication skills.

• Ability to understand client needs and translate them into actionable solutions.

• Solid organisational and multitasking abilities with strong attention to detail.

• Experience with CRM software and analytics tools is a plus.

• Collaborative team players comfortable working cross-functionally with Product, Sales, and Support.

• An analytical thinker who thrives on continuous improvement and delivering customer value.

• Self-motivated, proactive, and able to work independently in a fast-paced environment.

Our benefits

• Receive competitive compensation and equity ownership in Perk.

• Rest and recharge with our generous allocation of vacation days plus public holidays.

• Take control of your physical health with your choice of private healthcare or a gym allowance.

• Know that your loved ones are protected financially through your Life Insurance if the worst were to happen.

• Join our unforgettable Perk events, including our spectacular annual summer party.

• Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones.

• Make your money go further with our flexible compensation plan.

• Focus on your family with 17 weeks’ paid parental leave during your child’s first year.

• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes.

• Broaden your horizons with up to 20 "Work from Anywhere" days per year.

• Nurture your language skills with in real-life English, Spanish and Catalan lessons.

• Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years

• Let us help you move to one of our hubs with relocation support.

How We Work

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.