Account Manager - OnLocation Footfall Analytics

To support our continued growth, we are seeking an enthusiastic and commercially driven Account Manager to grow existing client revenue through the sales, retention and strategic development of MRI OnLocation Footfall Analytics, part of MRI Software's market-leading suite of real estate technology solutions.
This is an exciting opportunity to work with some of the UK's and Europe's largest retail landlords, shopping centre owners, retail destinations, asset managers, retailers, Business Improvement Districts (BIDs), and Local Authorities. The role centres on helping clients harness the power of footfall intelligence, visitor insights, destination performance analytics, and data-driven decision making to optimise asset performance, improve customer engagement, support investment decisions, and measure the impact of placemaking and regeneration initiatives.
As a trusted advisor, you will work closely with clients to demonstrate how footfall data can be transformed into actionable business intelligence. You will support customers in understanding visitor and wider destination analytics that drive commercial outcomes.

In addition to managing and expanding MRI OnLocation Footfall Analytics accounts, you will have the opportunity to cross-sell MRI's broader portfolio of real estate technology solutions across the Corporate Occupier, Retail, Property Management, Facilities Management and Investment sectors.

Previous experience within retail property, commercial real estate, retail operations, data analytics, business intelligence, local government, or destination management would be advantageous, although not essential.
This target-driven role is primarily based in our London office, with regular travel throughout the UK and occasional travel across Europe to meet customers, attend industry events, and support key strategic accounts.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the London office. 

RESPONSIBILITIES

• Personally manage and professionally represent MRI Software, building trusted and mutually beneficial relationships with senior decision-makers across retail landlords, asset owners, property managers, retailers, Local Authorities and Business Improvement Districts.

• Develop a deep understanding of clients' business objectives and identify opportunities where MRI OnLocation Footfall Analytics can deliver measurable commercial value.

• Achieve and exceed quarterly and annual revenue, retention and growth targets.

• Drive customer adoption and utilisation of footfall and analytics solutions, ensuring clients maximise value from their investment.

• Present and demonstrate footfall intelligence, visitor analytics and performance reporting capabilities to both existing and prospective customers.

• Advise customers on best practice approaches to visitor insight, destination benchmarking, retail performance measurement and data-driven asset management.

• Identify opportunities to expand customer relationships through additional data services, analytics capabilities and wider MRI Software solutions.

• Lead commercial negotiations and recommend appropriate solutions that align with client requirements and strategic objectives.

• Maintain regular customer engagement through telephone, video conferencing and on-site visits.

• Proactively manage renewals, contract extensions and account development plans to maintain exceptional retention rates.

• Work closely with internal stakeholders including Sales, Marketing, Customer Success, Product Management, Legal, Development and Implementation teams.

• Support the growth of MRI's presence within the retail property, destination management and local government sectors.

• Attend industry conferences, exhibitions and networking events to develop relationships and generate new opportunities.

• Ensure CRM systems are accurately maintained and reflect all sales activity, opportunities, forecasts and account plans.

• Act as a voice of the customer, providing market feedback and insight to support future product innovation and development.

REQUIREMENTS
Essential

• Excellent verbal, written and presentation skills.

• Strong commercial acumen with the ability to engage confidently with senior stakeholders.

• A consultative and solution-led sales approach.

• Ability to communicate complex data, analytics and technology concepts in a clear and compelling manner.

• Confident, ambitious, tenacious and self-motivated.

• Strong relationship management and account development skills.

• Ability to identify customer challenges and uncover sales opportunities.

• Proven ability to work under pressure and achieve targets and deadlines.

• Excellent organisational skills with strong attention to detail.

• Ability to manage multiple priorities and create opportunities through proactive engagement.

• Demonstrates professionalism, integrity and credibility in all customer interactions.

• Passion for data, analytics and helping customers make better business decisions.

Desirable

• Proven track record of success within a target-driven sales or account management environment.

• Experience selling SaaS, software, analytics or business intelligence solutions.

• Knowledge of footfall analytics, location intelligence, visitor behaviour analysis or retail performance measurement.

• Experience working with retail landlords, shopping centres, retail destinations, commercial property owners or asset managers.

• Understanding of the UK and European retail property market.

• Knowledge of Local Authorities, Town Centre Management organisations and Business Improvement Districts.

• Experience using Salesforce, Zoho or similar CRM platforms.

• Familiarity with data visualisation and reporting tools.

• Sound knowledge of Microsoft Office applications and AI tools

• Understanding of market trends relating to placemaking, destination management, urban regeneration and consumer behaviour analytics.

Why Join MRI OnLocation Footfall Analytics?
You'll work at the forefront of retail destination intelligence, helping some of the most influential landlords, retailers and public-sector organisations across the UK and Europe use data to make smarter decisions. This role offers the opportunity to become a recognised expert in footfall analytics, visitor insight and destination performance while contributing directly to the growth of a market-leading technology business.

We’re obsessed with making this the best job you’ve ever had!  

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group  

• Enjoy peace of mind over yours and your family’s health with our Private Medical Insurance and Health Cash Plan.   

• Invest in our competitive Personal Pension plan and help set you up for your future.   

• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).   

• Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of "Flex Time Off" to be used whenever and however you choose!    

• Income Protection Plans give you the peace of mind you deserve.    

• Further your professional development and growth with our generous Tuition Reimbursement Schemes.   

• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!   

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!  

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.  

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.  

At MRI, one of our core values is to strive to amaze.  From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. 

Amazing growth requires amazing employees. Are you up to the challenge?   

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!   

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. 

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!