Account Specialist - Global Benefits Management

Company:Mercer

Description:

We are seeking a talented individual to join our Global Benefits Management team at Mercer Marsh Benefits. The successful candidate for this role will be based in either Bristol, Glasgow or London on a hybrid basis, with a requirement to work 3 days per week in the office.

Global Benefits Management (GBM) allows multinational organisations to manage their insured employee benefits around the world more effectively. The Mercer Marsh Benefits (MMB) global GBM solution delivers everything clients need when it comes to local broking renewals, global co-ordination, technology, governance and consulting.

The role: Account Specialist

As an Account Specialist, you will support our Account Management team in delivering high-quality client service across global accounts.

This role is ideal for an early-career professional who is highly organised, tech-savvy, and interested in client support, data analysis, and project coordination.

You will work closely with Account Managers and internal teams locally and globally to help ensure the smooth delivery of client work streams.

We will count on you to:

• Support Account Managers with day-to-day client account activity
• Liaise with internal teams across local and global locations
• Help prepare for and support client calls, including tracking actions and follow-ups
• Assist with monitoring timelines, deliverables, and priorities
• Review data to identify key themes, trends, and insights
• Maintain accurate records, documentation, and status updates
• Use technology and business systems effectively to support reporting and workflow management
• Contribute to efficient coordination across accounts and projects
   

What you need to have:

• Strong organisational and project management skills
• Confidence using technology and digital tools
• An interest in analysing data and identifying trends
• Strong attention to detail and ability to manage multiple priorities
• Good communication and collaboration skills
• A proactive, dependable, and adaptable approach
• Willingness to learn and develop in a fast-paced client environment
   

What makes you stand out?

• Existing international benefits experience, with a working knowledge of international employee benefits (e.g. pension, risk benefits, medical).
   

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
   

#hybrid

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [email protected].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.