The Account Manager will manage strategic UK and European customer accounts, focusing on expansion, building relationships, and driving adoption of the platform.
About Us
At Encord, we're building the AI infrastructure of the future. The biggest challenge AI companies face today isn’t model design — it’s data quality. The performance of any AI system ultimately depends on the quality of its training data, and for most teams, this remains the most costly and time-consuming part of getting products to market.
As former computer scientists, physicists, and quants, we experienced first-hand how the lack of modern tools for producing high-quality training data slowed progress. AI today feels a lot like the early days of computing or the internet — enormous potential, outdated tooling. That’s why we founded Encord.
We’re now a team of 100+, working at the frontier of computer vision and deep learning. Backed by top-tier investors including CRV, Y Combinator, and industry leaders like Luc Vincent (former VP of AI at Meta), we’re one of the fastest-growing companies in our space and consistently ranked the #1 platform in the market by our customers.
We’re now looking for a driven Account Manager to join our London GTM team and help expand our footprint within some of the most advanced AI organisations in the world.
The Role
As an Account Manager at Encord, you’ll own and grow a portfolio of strategic UK and European customers. Your focus will be on expanding usage, driving adoption, and ensuring customers get maximum value from our platform — from autonomous vehicle companies to medical imaging teams and next-gen robotics manufacturers.
You’ll work directly with technical and commercial stakeholders, understanding their ML workflows and identifying opportunities for growth. This is a great fit for someone who loves building long-term relationships, enjoys technical conversations, and wants to help shape the future of AI infrastructure.
Responsibilities
- Own and grow a portfolio of UK/EU customer accounts with a focus on expansion and long-term value
- Build trusted relationships with ML, data, engineering, operations, and executive stakeholders
- Understand customers’ technical roadmaps to proactively identify expansion opportunities
- Drive upsells, cross-sells, and multi-team rollouts across existing accounts
- Partner with Customer Success, Product, and Engineering to deliver customer outcomes
- Communicate customer insights and feature requests internally
- Lead account planning, run QBRs, and develop growth strategies for your accounts
- Maintain accurate pipeline and revenue forecasting in HubSpot
- Help shape post-sales and expansion processes in a fast-growing GTM organisation
About You
- 2+ years in account management, customer success, or post-sales roles in B2B SaaS
- Experience owning expansion revenue and managing mid–large ACV accounts ($50k–$250k+)
- Ability to engage confidently with technical stakeholders (ML engineers, data leads, CTOs)
- Strong relationship builder with a genuine interest in solving customer problems
- Comfortable in a fast-moving, high-growth startup environment
- Experience with HubSpot, Salesforce, or similar CRM tools
- Curious, driven, and excited by the potential of AI and data infrastructure
What We Offer
- Competitive salary, commission, and equity in a high-growth startup
- Strong in-person culture — most of the team works from our London office 3+ days/week
- 25 days annual leave + UK public holidays
- Annual learning & development budget
- Travel for customer visits, events, and conferences across the UK and Europe
- Company lunches twice a week
- Monthly socials & bi-annual team offsites
At Encord, you’ll work with some of the most innovative AI teams in the world, across industries like healthcare, robotics, agriculture, retail, and defence. You’ll help solve real, unsolved problems in computer vision and ML — and play a key role in shaping how the next generation of AI systems are built.
Top Skills
Hubspot
Salesforce
Encord London, England Office
Eastcastle St, London, United Kingdom, W1W 8DE
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