Project Coordinator

Job Title: Project Coordinator, Medical Communications/Medical Education 

Location: Chester or Manchester, Hybrid (min. 2 days per week in office) 

Contract: Full Time, Permanent

Springer Nature Group           

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About Springer Health+ (SH+) (part of the Springer Nature Group) 

Springer Health+ is a leading global medical communications and education provider. Working in partnership with pharmaceutical companies and key opinion leaders. At Springer Health+, we see beyond the data – we see the people behind every breakthrough. We do more than help experts across the medical community keep up with science; we help them move it forward, making healthcare smarter and more human.   

Springer Health+ are looking for an enthusiastic Project Coordinator, with relevant qualifications or job experience to join our busy and expanding team. If you have great attention to detail, good financial skills, a marketing or meeting delivery background, a digital project delivery background, love multitasking and are looking for a new challenge then we would like to hear from you. 

We offer excellent opportunities for career progression with a focus on employee satisfaction and retention. 

Job Role (Main Duties) 

Project Manage Designated Accounts and Projects 

• Provide day-to-day support to account team to assist in delivering organic business within designated account(s)  

• Develop a thorough understanding of the client’s project management tools and/or associated databases  

• Take internal ownership for, and drive, the timely maintenance of project management and financial databases for your assigned accounts or projects, keeping the internal team informed of progress 

• Proactively propose actions relating to database maintenance to the account team, and take action accordingly 

• Proactively communicate upcoming deadlines to the internal team, and take action in advance to ensure information is up to date and accurate 

• Proactively forward any relevant communications to the rest of the account team and suggest actions 

• Where appropriate, attend client teleconferences or Teams meetings with other team members for the sake of information sharing or training 

• Comply with agreed standard operating procedures (SOPs) so that the team works in an effective manner 

• Undergo any required training related to internal protocols and systems on an ongoing basis 

• Undertake training to use client supplied project management tools if and where appropriate  

• Take notes during all meetings and follow up on any assigned actions proactively, keeping manager, and other relevant team members, informed of progress as appropriate 

• Liaise proactively with the internal team to keep them informed of project delivery status and help maintain status sheets in the preferred format and frequency for the client and lead internal and client status updates, where appropriate 

• Flag any issues or potential process improvements to lead account personnel, making recommendations for action 

• Keep complete project files that are easy for all parties to navigate  

• Work closely with the rest of the team to set up new systems/processes, as required, to optimally manage the account(s) 

Financial Management  

• Work with lead account personnel to meet or exceed revenue and profitability expectations within the assigned account(s) i.e. help to ensure that projects keep moving, maintain a high quality of service and ensure accurate process management is delivered 

• Accurately process supplier purchase orders and invoices for authorisation by lead account personnel 

• Complete timesheets accurately and on time 

• Accurately maintain freelancer timesheet records  

• With direction from the account team personnel, manage the internal business opportunities system including entering new opportunities accurately and managing their progress on a monthly basis – ensure the system is up-to-date before the close of the month 

• With direction from the account team personnel, manage aspects of the internal project financial system including; setting up new projects in the system; creating a financial plan and billing plan; circulating the job code to all team members; managing the revenue stages and debit memo requests (sales order requests) on a monthly basis in line with the ‘month-end’ deadlines; run profitability reports and report progress to account team personnel; develop internal reconciliation documents for approval by the account team personnel 

• Take corrective action internally if supplier invoices are not paid, with guidance from lead account team personnel 

Skills, Experience, Qualifications:   

Essential  

• 5 GCSEs (or equivalent) – including Maths and English  

• Relevant experience in an administrative or project co-ordination role 

• Excellent spoken and written communication skills 

• Fluent English (written and verbal) 

• Good communicator, organised and proactive – a ‘client service provider’  

• Efficient time keeping and project management skills and good with people/internal and external clients 

• Willing to work hard and learn new skills in this exciting industry  

• Domestic and international travel as required 

Desired  

• Experience working as part of a delivery team in a client-facing role 

• Meetings management experience with on-site attendance  

• Digital project management and delivery experience 

• Knowledge of the pharmaceutical industry 

• Understanding of the drug development and communication process  

• Understanding of sales, revenue and EBITDA  

• A commercial qualification  

• Educated to degree level (life sciences, business or marketing preferred)  

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