Account Executive

parcelLab is growing fast internationally, investing heavily in the development of our Sales teams and looking for highly motivated and talented individuals to join us.

We are looking for a full-time Account Executive to join our Sales Team based out of Europe, preferably UK or Germany. This role is an EMEA-focused role so you'd have the opportunity to work internationally across the EMEA region. You’ll join a high energy, high productivity team, supported by a rounded GTM function and with access to regular and world class sales enablement. 

You'll build on your proven track record of selling a highly customisable SaaS solution to the top retailers and brands. You'll build and maintain a solid sales pipeline through prospecting and networking. At all stages of the sales process, you'll educate prospects on our solution through calls, demos, and customised presentations. By understanding potential customers' needs, you'll be able to show how our solution solves important challenges in the post-purchase customer experience and drives retention and loyalty.

The ideal candidate will have a proven track record of selling complex SaaS solutions to e-commerce/retail and customer experience leaders.

What you can expect:

• Generate and drive new business opportunities through prospecting and networking within a specific sales region or set of named accounts
• Conduct well-informed and consultative meetings with senior-level executives to demonstrate the business value of parcelLab's solution
• Provide timely and accurate forecasts to sales leadership
• Ownership of all aspects of the sale process from building pipeline, conducting detailed Discovery, through to closing
• Leverage and coordinate cross-functional internal teams such as SDR, Marketing, Customer Success, and Implementation Team to efficiently navigate complex sales cycles
• Coordinate with solutions consultants to ensure that proposed solutions meet clients' needs and align with their business goals and objectives
• Prepare new proposals, value-based business cases, derive pricing, negotiate commercial terms, and work with legal to close contracts.

What you need to succeed:

• 3+ years of software sales experience, as an on-target individual contributor
• Experience selling high-value e-commerce solutions to retailers and brands
• Proven experience in taking full accountability of pipeline generation targets as well as working alongside SDR’S
• Proven and consistent track record of hitting quota
• Proven success navigating multiple departments and stakeholders
• Experience engaging with various buyer personas and key decision-makers (in particular Digital, CX, Ecommerce, Marketing)
• Confidence and gravitas in dealing with C-level executives
• Well-versed in e-commerce technology
• Strong understanding of the retail sector
• Sufficient numerical capability to craft customized business cases, quantifying the business value of investing in our technology
• Outstanding verbal and written communication in English
• Strong executive-level presentation skills (both externally with customers or partners and internally with colleagues worldwide)
• Ability to travel regularly




Nice-to-haves:

• Prior experience as a SaaS SDR highly valued
• Senior e-commerce and marketing contacts at high growth retailers and brands
• Additional languages such as German, Italian, French or Spanish
• Prior experience working in a start-up/scale-up stage technology company
• Experience with MEDDICC sales qualification and value selling methodology

Perks & Benefits:

🧠 Plenty of room for your own ideas...space to try, fail and learn!

🛳 Comprehensive 30-60-90 day onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities

🏝 Equipped with the latest MacBook or PC, as a digital-first company, you choose whether to work entirely from home, in one of our offices or a mix that suits you. Not close to one of our offices No problem! Find yourself a co-working space instead, and we’ll help cover the costs

🚀 Career development opportunities, including our Leadership Development Program and our Mentorship Program, as well as online language courses, available budgets for further training and access to LinkedIn Learning

🧘🏽‍♀️ Stay grounded with our free meditation, mindfulness and coaching sessions via our mental wellbeing platform TELUS.health

🎉 Regular company retreats, parcelLab events (in-person and online), local and regional meet-ups, as well as team off-sites

🌏 Be part of a motivated, diverse and international team made up of over 25 different nationalities; and with a great rating for company culture and employee experience on Glassdoor, you’ll love working here!

About parcelLab:

We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for 550+ brands worldwide, including IKEA, Bose, Puma, Lidl, Farfetch and Nespresso.

With offices in Munich, London and Boston, we have been highlighted by the Financial Times as one of the fastest-growing technology companies in Europe in 2021.

- Monitor over six million shipments per day

- Now actively managing operations experiences in 153 countries across the globe

- Send around thirteen million pro-active, personalized, event-driven emails

- Shipping data comes from more than 150+ carriers worldwide, including DHL, FedEx & DPD

- Creating over 40 million reasons for people to fall in love with brands each day

For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy.

Equal Opportunities:

parcelLab is an Equal Opportunities Employer. We live the motto always joy, always team, always equality, which means we celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible.

Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status or other lived experience.

Come be part of our growth – contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people every day.