Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job DescriptionWe are seeking an experienced Account Director to manage and grow our portfolio of established Public Sector customers.
We're looking for individuals who have successfully managed Public Sector customers and have experience selling data, software, SaaS, consulting or managed services solutions into government organisations.
This is a strategic role focused on developing senior customer relationships, driving retention, identifying growth opportunities and expanding Experian's footprint across government organisations. You will act as the trusted commercial lead for your accounts while bringing together expertise from across Experian's data, analytics, fraud, identity and software businesses to deliver innovative solutions that address complex public sector challenges.
Key Responsibilities
Strategic Account Management
- Own and manage a portfolio of Public Sector customers, serving as the primary commercial point of contact.
- Build trusted relationships with senior stakeholders across government organisations.
- Develop and execute account plans that deliver retention, revenue growth and long-term customer value, understanding customer priorities, policy drivers and transformation objectives to identify new opportunities.
Account Growth & Business Development
- Drive organic growth through upselling and cross-selling Experian's data, analytics, identity, fraud, decisioning and platform solutions.
- Identify, qualify and develop opportunities that align to customer challenges and strategic objectives and create compelling value propositions and business cases to support customer investment decisions.
- Maintain a strong pipeline of opportunities across your account portfolio.
Collaborating Across Experian
- Act as the central point of coordination across multiple business units.
- Bring together specialists, pre-sales consultants, product teams and subject matter experts to develop integrated customer solutions and provide a seamless and joined-up customer experience.
- Lead virtual teams to ensure customers benefit from the full breadth of Experian's capabilities.
Public Sector Commercial Management
- Support customers through Public Sector procurement processes and compliant routes to market.
- Work with internal legal, commercial and finance teams to manage contract renewals, extensions and variations.
- Navigate Public Sector buying frameworks and procurement requirements, ensuring all activity aligns with Experian governance, compliance and ethical standards.
Performance Management
- Deliver against revenue, retention and growth targets.
- Maintain accurate forecasting and pipeline reporting through CRM.
- Monitor account performance and identify risks and opportunities proactively.
Qualifications
Essential Experience
- Extensive experience managing Public Sector customer accounts with demonstrable sales and account management experience.
- Strong understanding of Public Sector buying processes and procurement environments.
- Track record of retaining, growing and developing complex customer relationships.
- Experience engaging and influencing senior stakeholders within public sector organisations.
- Ability to coordinate multiple internal teams to deliver customer outcomes.
- Strong commercial, negotiation and account planning skills.
Highly Desirable
- Experience working for a system integrator selling software, SaaS, data, analytics, consulting or managed service solutions into public sector organisations.
- Knowledge of procurement frameworks such as G-Cloud, DOS, Crown Commercial Services frameworks or other compliant routes to market.
- Experience selling fraud prevention, identity verification, data, analytics or digital transformation solutions.
Benefits package includes:
- Hybrid working
- Great compensation package and uncapped commission
- Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers
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Experian London, England Office
London, United Kingdom
