Account Coordinator

Account Coordinator

Location: 16 Old Bailey, London, EC4M 7EG

Reporting to: Project Management/Client Partnerships

About DDB Remedy:

We strive to be the most innovative and inspiring creative healthcare agency in the world, making things happen.

Through deep partnerships, smart strategy and applied creativity, we create exceptional experiences and communications. We make meaningful change in healthcare happen.

Our ethos? It Happens Here. It’s our promise, our challenge, and our invitation.

And if you’ve got potential to unlock, talent to unleash, and a desire to wow clients, we want to make it happen.

DDB Remedy. It Happens Here.

The opportunity:

We are looking for an Account Coordinator to support and deliver our great work to our clients. This is a vital role that works closely together across departments and with our clients. You will be working with accounts, project management, creative and external production to assist the delivery and design of projects.

The ideal candidate will rally your project team and clients around big ideas, driving commitment that requires the efforts of many, not just the interests of few. You’re passionate about everything you sink your teeth into, and you’re driven to seek new and challenging opportunities.

Your eagerness is balanced by practicality—an innate understanding of the value of planning ahead and being prepared. Your team relies on your foresight and your ability to identify problems before they interrupt workflow. You’ve got your finger on the team’s pulse, knowing you can learn something from each member and every situation. You champion disruptive creative thinking while ensuring the work remains tethered to the scope. And you help meet client expectations by modelling behaviour that can’t help but exceed them. We’re looking for someone whose unflappable presence makes them indispensable.

About you:

We’re looking for someone who is organised, collaborative, and focused on delivering results. You’ll thrive in a fast-paced environment and have the ability to manage multiple priorities simultaneously. A passion for creative solutions and a genuine curiosity about the healthcare communications industry is key.

You should be commercially astute, detail-oriented, and eager to contribute to the success of the team and clients alike. Above all, you’ll have a positive, adaptable attitude that allows you to build strong relationships and create exceptional work.

What you’ll bring:

• Passionate about healthcare and about the role that our work can play in promoting strong, wellbeing.
• You will be a doer and a fixer– someone who enjoys making everything run smoothly, even under pressure.
• Excellent organisational skills
• Someone who enjoys working with others. Positive, collaborative and confident.
• Prioritising workload as well as highlighting and managing any potential issues is second nature, and you take pride in ensuring great work comes as standard.
• Inquisitive and determined.
• Aim to be up to date with digital / health care trends.
• You’ll also be a firm believer in the importance of making work fun.
• Evidence of strong work ethic and proactivity in and out of education/work
• Ability to work successfully as part of a team
• Proficient in MS Office software (Outlook, Excel, PowerPoint, Word)

What we’ll need you to do:

• Managing WorkFront projects from set-up, regular updates and upkeep with correct details, times and allocations & running reports
• Chasing and the collection of briefs and setting up briefing calls and reviews internally
• Checking and distributing Workfront proofs with the relevant team members
• Completion of QC and Studio mini-briefs
• Understand and following of agency SOP
• Supporting Client Partners & Project Managers on trafficking jobs
• Supporting projects for assigned brands and collaborating with cross-functional partners across various groups to deliver great work, client satisfaction and commercial success.
• Co-ordinating and updating internal tracking systems / project management systems and supporting on project resourcing.
• Manage and communicate issues in a timely fashion.
• Coordination of key project tools (including but not limited to statement of works, project plans, timelines, Workfront and technical documentation
• Support projects by coordinating deliverables from internal and external sources, including technology and user experience, manage external development teams.
• Liaising daily with all relevant parties on project status
• Joining status calls with clients and providing updates internally and sharing notes
• Supporting with any team admin such as preparing for F2F meetings with clients, internal working sessions, planning, printing and organisation.
• Running weekly financial reports and support financial health of all assigned projects by monitoring financial and burn reports in order to mitigate risks.
• Liaise with suppliers on day-to-day basis to ensure smooth Project progression and adherence to timelines.

What’s next:

At DDB Remedy, people come first. Our team is made up of talented, kind, diverse individuals, each encouraged to bring their full selves to work. It Happens Here is our commitment to helping you thrive. It’s a place where you can grow, be inspired, and build your own career pathway.

We value difference and believe in creating an inclusive environment where everyone can belong and succeed. If you need any support or adjustment due to a disability during the application process, please let us know.

If you're excited about the opportunity to start your journey with us, reach out to our Talent Partner, Kayla Mayston: [email protected]