3rd Line Firewall Engineer

3rd Line Firewall Support Engineer 
Bracknell (BRA01) 

Are you proactive, determined Firewall Engineer with proven hands-on skills? Can you adapt to new challenges and work flexibly across multiple customer accounts within a large support team? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to deliver an effective second line service to high levels of customer satisfaction? This is your world and your opportunity to shape it for the better. 

Your role will involve direct technical support working on Juniper SRX and EX devices, with support from the 2nd Line team working alongside you. The engineer will also work with the current support personnel to understand the products and their use across the shared service and to develop their diagnostic skills / capability. 

 
Core Skills  

• General Firewall build, configuration, and troubleshooting experience. 
• General switch build, configuration, and troubleshooting experience. 
• Juniper Zone Based firewalls  
• Knowledge of application protocols  
• Knowledge of IDS/IPS and Content filtering  
• Knowledge/experience of High Availability solutions  
• Routing experience.  
• Incident management, problem and Change management.  
• Ability to interpret design documentation and define rulesets according to design.  
• Knowledge sharing and training peers.  
• Collaborative working approaches. 

Desirable skills  

• Cisco ASA firewalls 
• Cisco ISE 
• Microsoft Certificate Authority. 

• Patching and Cabling. 

  
  

Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in SDWAN this could be the next opportunity for you. 

 Your benefits:

26 Days annual leave plus public holidays (3 flexible)

Pension – Double matching contributions of up to 10%

Life assurance

Companywide incentive plans

Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)

Perks at work – employee discounts

Employee assistance programme/ virtual GP

Recruitment process 

The recruitment process consists of one stage of interviews. 

We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email [email protected] if you would like to apply through the Disability Confident Interview Scheme. 

Achieve together 

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer. 

We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion  

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