Provide second-line onsite and remote IT support, escalating complex issues from first line and owning incidents, requests, and changes through resolution. Maintain Microsoft 365, Exchange Online, Active Directory, Entra ID, Intune, endpoints, networks, backups, and virtual environments. Troubleshoot authentication, connectivity, mail flow, and infrastructure issues; perform restores, support disaster recovery, contribute to migrations and site setups, and document fixes and deployments.
5 days on site in Moreton-on-Marsh, GL56.
Wanstor is a multi SDI award winning, future proofed IT managed service provider. Join our dynamic team as a IT Support Engineer providing a blend of onsite and remote support to our prestigious client based in the scenic Cotswolds countryside.
Wanstor is a multi SDI award winning, future proofed IT managed service provider. Join our dynamic team as a IT Support Engineer providing a blend of onsite and remote support to our prestigious client based in the scenic Cotswolds countryside.
In this role, you'll take ownership of all requests, guiding them to successful completion while delivering best-in-class customer service. You will be an exception team player and collaborator. You will enjoy challenge and pace in a high exposure environment, giving you the opportunity to continually learn and progress.
What You'll Do
· Responding to client’s technical issues via phone and email, triaging reported problems, resolving them, escalating them where necessary to more senior colleagues.
· Logging calls using service desk tools ITIL processes, working within these frameworks to deliver customer services levels >90% managing incidents to achieve where possible first call resolution and other company KPI’s.
· Maintaining good customer relations, including visiting sites within the greater London area.
· Managing user accounts within Office365 and allocating licenses.
· Managing Active Directory and Azure services including the creation of user accounts and amending permissions where needed.
· Using remote tools such as MDM, Remote control & Chat to resolve user requests.
· Deploying PC’s through Windows Autopilot and Intune.
· Setting up and configuring Windows based PCs and laptops.
What You'll Need
You may have already started your journey within IT but are looking to develop your skills within a fast paced and supportive environment. You may have the following experience: -
- Strong fundamental knowledge of 1st line support
- Knowledge of ITIL, incident, problem and change management.
- Experience taking responsibility and ownership of stakeholders and projects
- A desire to provide excellent, proactive, customer service
- Well organised, able to multitask and work autonomously
- Positive and energetic
- Happy to work a variety of shifts including weekends
What You'll Love
- Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
- Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.
- Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.
- Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
- Team Spirit: Join a friendly team and engage in various social events organized throughout the year.
About
Wanstor is an award-winning IT Solutions Company celebrating its 22nd year in business. The company has grown year on year and now has a team of over 240 staff. With IT Support Offices in central London and regional field-based IT Support, we are well placed to meet our customers’ needs for a quick response. We provide a range of hosted and deployed services for customers small and large. Our hosted solutions include hosted Email (Hosted Exchange), Hosted online back-up, Hosted Desktop, and Hosted Network Monitoring. Wanstor provides a full support service which includes a 24-hour helpdesk, network monitoring and on-site support.Wanstor’s clients provide a wide variety of fascinating opportunities for motivated technical staff. We employ service-oriented technical experts to work within our service team delivering a variety of hosted and deployed solutions. We are a growing company with dedicated teams managing networks, storage and colocation. Our customers are some of the biggest brand names in the UK, and our consultants are some of the most skilled networking experts in the country. As a service-centric organisation, we see people as our best competitive advantage as we strive to provide unsurpassed service to our customers. We expect a lot but at the same time are extremely supportive as we look to help realise each person’s potential in building a successful career with Wanstor.Core ValuesWe align ourselves to a core set of values & behaviours:For the changemakers For those who aren’t afraid to push boundaries and challenge the norm. Always one step ahead, we’re here to ignite innovation and propel businesses forward. We know that when tech runs flawlessly, everything else follows suit – giving our customers the space to pursue their next bold idea.For the go-getters We’re driven to stay curious and meet each challenge head-on, crafting future-proof solutions that empower others. We analyse, critique, and execute with precision, knowing excellence lies in the details and true support means always showing up. Our track record reflects a commitment to real, lasting results that let charities care, cafés pour, and cities grow.For those who drive forward and make good on every promise, we’re here.For the straight talkers We’ll always tell you what you need to hear, not what you want to hear. Navigating tech can be complicated, but the way forward shouldn’t be. We keep it real, clear, and helpful, guiding you every step of the way
Wanstor London, England Office
London, United Kingdom
Wanstor Southwark, England Office
Southwark, United Kingdom
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