Provide first- and second-line IT support in a high-volume MSP environment. Responsibilities include call triage, ticket resolution, scheduled support, system administration, troubleshooting, remote support, and prioritizing customer issues. The role requires knowledge of Windows and Mac systems, servers, virtualization, Microsoft 365, networking, backups, Active Directory, Azure AD, and basic VoIP. It is primarily office-based in Peterborough, with project work, training, and progression opportunities.
Microbyte is looking for a 1st / 2nd line engineer to join an established MSP with exciting growth plans. This role will be for the Peterborough Headquarters and will mainly be office-based with the option of onsite work after probation. Previous IT-career experience is required, and the candidate will need to demonstrate critical thinking, superb communication skills and problem solving.
THE CANDIDATE MUST HAVE PREVIOUS EXPERIENCE IN A HIGH-PRESSURE ENVIRONMENT INVOLVING MANY CALLS AND CASES EACH DAY. MSP OR NOC EXPERIENCE IS AN ESSENTIAL CRITERIA FOR THIS ROLE.
The role will include:
- Call-taking and immediate fixes (triage)
- Pre-booked support tickets
- Working with forward-thinking engineers and the latest technologies
- On-the-job training and support for qualifications (Microsoft, 3CX, Cisco etc.)
- Diverse customer-base and solution portfolio
- Integration with a fast-paced, international team of people
- Excellent, developed roadmap opportunities for clear progression
Role Specifics:
- Probation Period: 3 months
- Working Hours: 08:45 – 17:30
- Project work: Opportunities available
- Transport: Must have a full UK driving license – pool cars available
- Salary: Dependent on experience but based on a clear roadmap
Working Knowledge Required:
- PC, Mac + Windows Server (2016, 2019, 2022) Administration
- Virtualisation Technologies (VMWare + Hyper-V)
- Office 365 Administration (Exchange Online, Teams + SharePoint)
- Printer Management + Administration
- General Application Support (Office, Sage etc.)
- Networking Concepts (DHCP, DNS, IP, NAT etc.)
- Backup Management + Administration
- Remote Support Tools
- Active Directory + Azure AD Administration
- Basic VoIP Understanding
For Microbyte to provide a fast and reliable service it is important to be able to confidently and efficiently prioritise, diagnose, research, and solve support issues.
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