Provide second-line IT helpdesk and support services to business and VIP customers, delivering strong customer service while troubleshooting enterprise-level technology issues. The role includes ongoing training, vendor accreditation opportunities, and use of company-provided mobile and laptop equipment. A valid driving license and access to a car are required.
Job Description
2nd Line Support Engineer / Helpdesk Engineer
Highly regarded, growing company with a reputation for excellent customer service/support need an additional 2nd line support Engineer / help-desk Engineer to support their current growth plans. The company provide enterprise-level IT expertise to businesses of all sizes as well as VIP support.
Benefits
Microsoft accreditation or other vendor certifications will be offered as well as good range of benefits and opportunities to progress for good help-desk / support people.
- Bonuses!
- Salary Boost
- Free parking
- Lots of training and opportunities to gain accreditation Microsoft, VMware etc
- Pension
- ongoing training
- mobile
- laptop
- PerkBox
- Happy, friendly office.
Requirements
Most important for the Support Engineer/ Help-desk Engineer
- Good Customer Focus
- Car Owner/ Driver
Sound like something you would be interested in? Apply today!
We are offering Immediate interviews for successful candidates!
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