1st Line Risk and Control Manager – Client Group and Product

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. 

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

• Support the effective implementation and operation of M&G’s Risk Governance Framework across Client Group and Product.
• Act as the primary day‑to‑day first‑line contact for key Client Group and Product governance and oversight forums, including relevant legal entity Management Committees and Boards.
• Prepare, review and quality‑assure first‑line risk reports, governance submissions and reporting packs, ensuring accuracy, clarity and proportionate challenge.
• Coordinate, track and progress governance actions, ensuring timely follow‑up, appropriate escalation and closure in line with committee expectations.
• Support the forward planning of governance and reporting agendas to ensure timely coverage of material risk and control topics.
• Produce clear, concise and decision‑focused risk and control MI for senior management and governance forums.
• Analyse themes, trends and emerging risks, translating information into meaningful insight and clear recommendations.
• Support governance forums with high‑quality analysis, insight and narrative, rather than purely descriptive reporting.

• Support the production, refresh and ongoing maintenance of key functional and legal entity RCSAs, ensuring consistency, quality and alignment with the Operational Risk Standard and Group expectations.
• Support risk owners in articulating material risks, key controls, risk ratings and justifications in a clear, balanced and well‑evidenced manner.
• Support risk events, conflicts of interests and issue management activity where required, including tracking and remediation support.
• Lead or support risk and control deep dives across products, processes and change initiatives, identifying control weaknesses, design gaps and opportunities for enhancement.
• Support the design, documentation, assessment and ongoing maintenance of key controls within relevant risk and control systems.
• Help drive delivery of Risk and Control Improvement Plans (RCIPs), ensuring actions are practical, proportionate and embedded into business‑as‑usual.
• Support remediation of control deficiencies, audit findings, regulatory issues and self‑identified issues, working closely with business owners to achieve timely and sustainable outcomes.
• Contribute to the maintenance and enhancement of supporting artefacts such as process maps, control libraries and underlying documentation to reflect the true operating environment.

• Coordinate and support effective Client Group and Product engagement with Second‑ and Third‑Line reviews, including Risk, Compliance and Internal Audit.
• Act as a key first‑line contact during reviews and audits, supporting evidence provision, issue tracking and timely action closure.

• Applies sound judgement to deliver proportionate, outcome‑focused risk and control solutions.
• Operates as a trusted advisor, providing constructive, confident and well‑reasoned challenge while maintaining strong stakeholder relationships.
• Takes accountability and ownership for delivering high‑quality outputs and driving actions through to completion.
• Comfortable working across multiple business areas, balancing competing priorities and deadlines.
• Able to manage challenge and conflict in a professional, calm and supportive manner.
• Strong analytical, organisational and problem‑solving skills, with attention to detail and accuracy.
• Demonstrates integrity, resilience and a positive, ‘can‑do’ mindset, leading by example.

• Experience working in a first‑line risk, control or governance role within a regulated financial services environment.
• Strong understanding of risk management frameworks, tools and methodologies, including RCSAs, control design, testing and assurance.
• Experience preparing and presenting risk and control materials for senior management and governance forums.
• Proven ability to produce clear, structured and high‑quality management information and analysis.
• Knowledge of asset management products, distribution models and operational or functional environments would be beneficial.

Work Level: Manager or Expert

Recruiter: Hannah Curtis

What we offer:

At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:

• As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions. We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.

• Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments.  

• Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.

• Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.

To explore more about life at M&G and our full benefits offering, visit Life at M&G

We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. 

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: [email protected]