Teams at Zendesk

Lead end-to-end AI adoption and multi-year roadmaps for enterprise customers, align cross-functional teams, design solutions, measure AI adoption and commercial impact, advise on responsible AI and compliance, and drive retention and expansion through outcome-driven success plans.

Own enterprise customers’ AI adoption roadmaps from deployment through expansion. Partner with executives to define AI strategies, coordinate Product, Services, Sales, Success, and partners, and guide solution design and technical escalations. Track adoption, automated resolution, retention, and expansion metrics to drive measurable outcomes. Advise on responsible AI, data governance, compliance, and sustainable implementation while leading success planning, stakeholder alignment, and renewal-focused engagements.

Lead technical discovery, AI readiness assessments, solution design, demos, pilots, and proofs of value for Zendesk CX and employee service solutions. Architect secure, scalable integrations using APIs, middleware, telephony, and cloud platforms. Translate AI and automation capabilities into business outcomes, guide technical strategy throughout the sales cycle, demonstrate ROI, support AI adoption, and collaborate cross-functionally on product and go-to-market strategy.