Teams at Zendesk

Provides technical consulting for Zendesk AI implementations, configurations, integrations, optimization, and adoption. Leads AI projects end to end, manages scope and timelines, trains stakeholders, supports change management, removes technical blockers, and aligns solutions with measurable customer outcomes. Partners with Customer Success and Sales to develop AI roadmaps, improve adoption, and support retention and expansion through analytics, success plans, and executive communication.

Own enterprise customers’ AI adoption roadmaps from deployment through expansion. Lead discovery, success planning, solution design, stakeholder alignment, partner coordination, adoption measurement, and responsible AI guidance. Translate Zendesk AI capabilities into business outcomes, improve automated resolution and retention, identify risks, and drive renewals and account growth through executive partnerships and cross-functional delivery.

Own the full B2B sales lifecycle across the UK and Ireland, acquiring commercial customers, expanding existing accounts, managing complex negotiations, and exceeding revenue targets. Build executive relationships, present AI-powered SaaS solutions, develop territory and account plans, maintain pipeline forecasts, and collaborate with internal teams. The role requires strong value-selling, deal-closing, renewal, cross-selling, and customer retention capabilities.