Jobs at Zendesk

Lead end-to-end onboarding and implementation for newly signed customers, run kickoffs and trainings, develop project plans, coordinate cross-functional teams, track KPIs, resolve escalations, and drive adoption to support retention and expansion.

Lead EMEA partner sales strategy to build a scalable indirect business. Own partner-sourced revenue, recruit and enable diverse partners (Resellers, SIs, MSPs, Distributors, BPOs), manage forecasting and pipeline, hire and develop regional teams, and participate hands-on in high-impact deals to drive growth and customer outcomes.

The Senior Sales Product Specialist will expand the Employee Service account base, manage the sales cycle, conduct ROI analyses, and collaborate with product development while achieving sales quotas.

The Senior Account Executive is responsible for driving revenue growth by acquiring new customers, nurturing relationships, and identifying expansion opportunities while utilizing data insights to enhance strategies and exceed sales targets.

Lead the design and implementation of AI-powered customer experience solutions, driving technical strategy through all phases of the sales cycle and delivering value to organizations.

The Corporate Account Executive will drive revenue growth by acquiring new customers, managing relationships, and expanding account revenue in the SaaS sector.

Lead end-to-end AI adoption and multi-year roadmaps for enterprise customers, align cross-functional teams, design AI solutions, measure adoption and business impact, and drive retention and expansion through strategic engagement and program execution.

The Forward Deployed Engineer will design and deliver AI solutions, build integrations, resolve technical issues, and collaborate with teams to improve product deployment and customer engagement.

The Senior Solutions Consultant will lead customer engagement, architect AI-driven solutions, and drive technical strategy to meet customer goals in CX and ES.

As a Solutions Consultant, you will design AI-powered customer experience solutions, lead technical discovery, and ensure business impact through innovative system integrations and collaborations with various teams.

Lead the product strategy for AI agent testing and observability, ensuring tools for testing agent behavior and quality scoring are user-friendly for non-technical users in B2B environments. Coordinate across multiple teams to deliver integrated solutions.

Partner with EMEA sales leadership to drive forecasting, territory planning, pipeline management, and regional GTM execution. Lead AI and automation adoption, optimize sales processes, and provide data-driven insights using Salesforce and BI tools. Act as regional SME for sales tech stack and represent regional needs in global forums.

The Senior Manager of Sales Operations will partner with the VP of Sales Development to shape priorities, drive decision-making, and coordinate global sales operations, focusing on planning, reporting, and performance management.

The Strategic Pursuit Lead at Zendesk leads high-value enterprise opportunities, leveraging CX expertise to secure deals and drive revenue through consultative selling and executive alignment.

The Customer Success Manager advises customers on maximizing value from Zendesk's Employee Service tools, focusing on adoption, workflow optimization, and quantifiable outcomes through collaboration with CSMs and cross-functional teams.