Jobs at Zendesk

The Senior Solutions Consultant will lead customer engagement, architect AI-driven solutions, and drive technical strategy to meet customer goals in CX and ES.

The Principal Customer Success Manager will build relationships with Enterprise customers, ensuring customer retention, driving expansion, and aligning with sales to achieve measurable outcomes using Zendesk solutions.

As a Solutions Consultant, you will design AI-powered customer experience solutions, lead technical discovery, and ensure business impact through innovative system integrations and collaborations with various teams.

The Customer Success Manager advises customers on maximizing value from Zendesk's Employee Service tools, focusing on adoption, workflow optimization, and quantifiable outcomes through collaboration with CSMs and cross-functional teams.

The Senior Account Executive is responsible for driving revenue growth by acquiring new customers, nurturing relationships, and identifying expansion opportunities while utilizing data insights to enhance strategies and exceed sales targets.

Lead the development of voice AI solutions focusing on speech recognition, NLP, and deployment of AI models. Collaborate with teams to deliver high-quality products and innovative technologies to enhance customer experiences.

Lead the design and implementation of AI-powered customer experience solutions, driving technical strategy through all phases of the sales cycle and delivering value to organizations.

The Corporate Account Executive will drive revenue growth by acquiring new customers, managing relationships, and expanding account revenue in the SaaS sector.

Drive enterprise revenue by acquiring and expanding large customers, managing complex multi-month sales cycles with proof-of-concept stages, building C-level relationships, creating territory plans, leveraging data to prospect and retain clients, and collaborating with internal teams to negotiate and close strategic deals.

The Forward Deployed Engineer will design and deliver AI solutions, build integrations, resolve technical issues, and collaborate with teams to improve product deployment and customer engagement.

The GTM Enablement Associate will design and deliver enablement programs, analyze performance gaps, and leverage AI tools to enhance training initiatives. The role involves collaboration across teams and continuous improvement based on feedback and metrics.

The Strategic Pursuit Lead at Zendesk leads high-value enterprise opportunities, leveraging CX expertise to secure deals and drive revenue through consultative selling and executive alignment.

Lead the product strategy for AI agent testing and observability, ensuring tools for testing agent behavior and quality scoring are user-friendly for non-technical users in B2B environments. Coordinate across multiple teams to deliver integrated solutions.

The Senior Manager of Sales Operations will partner with the VP of Sales Development to shape priorities, drive decision-making, and coordinate global sales operations, focusing on planning, reporting, and performance management.