Teams at Zayo Europe

Drive revenue growth and strategic relationships with data centre operators and managed service providers. Develop account plans, identify connectivity opportunities, negotiate contracts, close deals, manage resale and technology partnerships, and lead co-selling activities. Own customer revenue streams, minimize churn, analyze markets, collaborate cross-functionally, and report on sales performance, forecasts, and KPIs.

Provide technical leadership for Zayo’s packet product portfolio, shaping roadmap input, network architecture, technology adoption, product cost optimization, technical standards, release delivery, and operational readiness. Support complex customer solutions, provide Tier 4 guidance, create technical playbooks and procedures, train Operations teams, and collaborate across Product, Engineering, Architecture, Operations, Finance, and commercial stakeholders.

Provides first-line support for dark fibre and optical transport networks in a 24x7 NOC. Responsibilities include fault triage, ticket ownership, service restoration, alarm monitoring, OTDR and optical test analysis, service turn-up, circuit validation, customer communication, data centre coordination, and operational reporting. The role collaborates with field engineers, suppliers, customers, and internal teams while supporting change management, service assurance, and compliance activities.