Xero
Xero Company Culture & Values
Frequently Asked Questions
How we work
Flexible working at Xero covers a wide range of formal and informal arrangements – including remote working, hybrid work, adjusted hours, and part-time roles – which help Xeros and their team find balance in a way that supports both individual needs and collective goals to better serve our customers. Plus, we offer a Work from Anywhere program that allows employees to temporarily work outside their contracted location (depending on team needs and role), with a 90-day limit in a rolling 12-month period.
Office access
Every Xero has access via an electronic key to our office hubs, which are smart spaces designed for collaboration and connection.
Keeping connected
We intentionally create opportunities for our people to come together and connect meaningfully. Our Xeros Connect program provides global organisational rituals that bring Xeros together through events like global all-hands meetings, hackathons, annual company-wide volunteering, Xero Day, Xerovision, CEO ask-me anything sessions (AMAs), and more.
Xeros Connect also includes weekly in-office experiences – Boost Days – with catered meals and activities that support local small businesses. These events are core to our purpose and foster powerful connections.
Employee Resource Groups (ERGs)
We actively invest in our Employee Resource Groups (ERGs), providing them with dedicated space and resources to foster a sense of belonging and community, globally, regionally and locally.
Async at Xero (AAX)
To ensure seamless communication across our global teams, we use Google Workplace and Slack, and have developed an Async at Xero (AAX), a framework to support working across multiple time zones and regions.
Xero Employee Perspectives
Describe your sales team culture in one word. Why did you choose that word?
Passionate — Xero’s purpose is to make life better for people in business, their advisors and communities, and it achieves it through providing best in market tech solutions. As a seller at Xero, it’s hard not to be passionate about the work we do once we witness the impact we can have on not just our accountants and bookkeepers but their small business clients, too.
What are your team’s traditions or growth opportunities, and how do these traditions help team members connect, evolve and stay motivated?
Traditionally, we connect in person at least twice a year, usually more. So, much of our work is done virtually, however the opportunity to get together from all parts of Australia to connect in person is truly invaluable. It helps us build deeper relationships and collaborate across regions. From a growth perspective, the one constant at Xero is change. Often this change results in opportunities for people. Through a culture of one-on-one and group coaching, sales enablement and clarity around what success looks like, we aim to set people up for when those opportunities arise.
How does a strong team culture make you feel more connected to your day-to-day work?
As a sales leader, I interview and onboard external candidates. One thing that I often hear from sales people in their first months at Xero is that they’ve never worked in a place where others share so openly and willingly. We all have that competitive edge and want to be the best, however, it’s never at the expense of our team. A strong culture of collaboration helps us learn from each other’s wins and losses. It helps us all improve at a rate that we couldn’t if we were too focused on competing with each other.
Describe your sales team culture in one word. Why did you choose that word?
Energetic. I chose this word because everyone is always looking for ideas of how to shake things up. We don’t settle and are hungry but are always putting partners (customers) at the heart of what we do.
What are your team’s traditions or growth opportunities, and how do these traditions help team members connect, evolve and stay motivated?
Team traditions are opportunities to connect weekly, in team meetings, pods, specific GTM days in the office, enablement and training — as well as the social ones. This means there is a great balance between work and life. At the end of the financial year for AU (June) we pay homage to our previous lives as accountants and wear suits (normally we are jeans and Xero t-shirts most days).
How does a strong team culture make you feel more connected to your day-to-day work?
Sales can be a lonely place, an individual sport, in many ways — you are competing against your peers on leaderboards month in, month out. However, our team culture ensures that you aren’t doing this alone, you have the opportunity to share ideas, help each other on deals and feel like you are all winning together. Sales leaderboards are a key aspect of the job but not the only one and having a culture that connects everyone back to the overall purpose means that you are more likely to give support to see others win.
