Jobs at Wood Mackenzie

As a Customer Success Manager, you will engage with clients in energy trading, execute QBRs, develop customer success plans, and ensure smooth onboarding and training to maximize tool usage and engagement.

Own the strategy, investment case, governance, and commercialization of Wood Mackenzie’s analytical modeling product portfolio across power, gas, and oil markets. Lead senior product managers, productize research assets, establish validation and documentation standards, and define delivery through applications, APIs, and data platforms. Partner with centralized engineering and modeling teams without directly managing developers. Prioritize portfolio investments, ensure methodological quality, and expand machine-consumable modeling products for trading customers.

Lead day-to-day product management for the Lens data analytics platform across commodities sectors. Define user requirements and acceptance criteria, coordinate Research, Data, UX, and Engineering teams, support documentation and testing, communicate priorities and risks, gather customer feedback, and collaborate with Sales and Marketing on go-to-market initiatives.

Leads the sales strategy and execution for the Industry segment across EMEA. Owns revenue growth, strategic account development, new business acquisition, client relationships, forecasting, CRM discipline, and team performance. Builds and develops high-performing commercial teams, represents the organization with senior financial-services stakeholders, drives thought leadership, and ensures strong cross-functional client delivery. Requires regular in-office engagement at least three days per week.

Drives sales enablement, commercial operations, and strategic program management within Wood Mackenzie’s consulting practice. The role develops sales strategies, rolls out initiatives globally, tracks performance, facilitates senior consultant training, manages cross-functional programs, supports leadership communications and commercial planning, and analyzes business data. It requires consulting experience, stakeholder management, facilitation, Salesforce familiarity, commercial judgment, and strong communication and collaboration skills.

Provide expert market analysis on nickel and stainless steel supply, demand, pricing, ESG and recycling. Build and maintain nickel material-flow models and database, produce written client deliverables and thought leadership, engage with clients and stakeholders, support product development, consultancy projects, sales and events, and undertake industry site visits and presentations.

Leads corporate accounting operations, financial reporting, tax, payroll, internal controls, multinational consolidation, and M&A accounting integration. Owns close processes, audits, GAAP compliance, lender and board reporting, Oracle utilization, tax provisions, payroll controls, and balance sheet integrity. Builds and manages accounting teams while partnering with FP&A, legal, HR, treasury, and leadership. Drives automation, AI-enabled finance modernization, and insource/outsource decisions in a private equity-backed environment.

Leads the global Customer Success function by building scalable processes, systems, playbooks, and operating models. Owns onboarding, adoption, engagement, retention, value realization, customer health, and advocacy across enterprise accounts. Partners with Sales, Product, and Research to improve commercial outcomes and customer experience. Manages and develops Customer Success leaders and specialists while establishing performance metrics, reporting, compensation plans, and career paths.

Manage and grow a portfolio of B2B customers by developing strategic relationships, driving value-based sales, identifying upsell/cross-sell opportunities, partnering with product and cross-functional teams, forecasting pipeline, and representing Wood Mackenzie in the market.

Lead product marketing for Wood Mackenzies oil & gas portfolio: define audience insights and positioning, create messaging and sales enablement, support GTM planning and growth campaigns, track performance and refine strategies to drive pipeline, upsell and cross-sell.