Teams at Wolters Kluwer

Leads the global TeamMate customer lifecycle from implementation through renewal, overseeing Professional Services, Customer Success, Customer Service, Retention, Sales Support, Business Intelligence, and Product Operations. Manages approximately 90 global employees and external partners, drives customer engagement and retention, supports pricing, packaging, budgeting, strategic projects, market sizing, business cases, and operational automation. Partners across Sales, Marketing, Product, Finance, and global services teams to improve recurring revenue and customer outcomes.

Leads enterprise technology product innovation, strategic portfolio direction, market positioning, resource allocation, budgeting, KPI management, and executive leadership. The role oversees senior managers and high-level professionals, aligns product initiatives with organizational goals, drives competitive advantage, and represents the organization at industry events.

Develop and validate trustworthy clinical AI and decision-support systems, incorporating clinical reasoning, safety evaluation, evidence-based medicine, and expert testing. Partner with product, engineering, editorial, business development, customers, and strategic partners on clinical implementations and outcomes studies. Represent the organization through clinical presentations, publications, thought leadership, and customer engagements. Optional clinical practice may comprise up to 20% of the role.