Teams at Wing Assistant

Own the post-sale customer journey from onboarding through activation and retention. Analyze funnels, cohorts, churn, and customer health; reconcile data and build dashboards, alerts, and workflow tools using SQL and AI coding tools. Lead cross-functional process improvements, identify root causes, launch interventions, and report weekly metrics to leadership. The role requires driving accountability across sales, recruiting, customer success, finance, product, and international operations teams.

Own the customer lifecycle from signed deal through onboarding, activation, and retention. Analyze funnels, cohorts, churn, and operational data; reconcile sources; identify root causes; redesign processes; and build AI-assisted dashboards, alerts, and workflow tools. Lead cross-functional interventions across sales, recruiting, customer success, finance, product, and global operations. Establish reporting cadences, track core metrics, and drive measurable improvements without direct authority.

Own the full post-sale customer journey from onboarding through activation and retention. Analyze funnels, cohorts, churn, and customer health; reconcile data and write SQL; improve cross-functional processes; build AI-assisted dashboards, alerts, and workflow tools; and lead teams toward measurable improvements in activation and retention. The role requires strong analytical judgment, consulting or BizOps experience, stakeholder leadership, and comfort operating across cultures and time zones.