Teams at Williams Lea

Provides professional front-of-house reception, visitor access, meeting room, hospitality, mailroom, courier, facilities, stock control, office administration, and customer service support. The role maintains clean and presentable client-facing areas, manages office supplies and records, handles confidential waste and deliveries, coordinates catering and room equipment, and follows office opening, closing, and compliance procedures.

Leads the corporate front-of-house and hospitality operation, overseeing reception, meeting rooms, events, VIP services, client experience, operational standards, compliance, budgets, and service performance. Manages and develops the customer-facing team, coordinates staffing and training, maintains SOPs, monitors SLAs and KPIs, resolves complaints, supports client relationships, and drives continuous improvement across the onsite service.

Manage a key EMEA Presentations and Creative Services account, overseeing client relationships, service delivery, governance, resources, financial performance, and team development. Responsibilities include ensuring SLA and KPI compliance, managing P&L, resolving operational issues, driving continuous improvement, identifying growth opportunities, supporting business development, and leading high-performing onshore and offshore teams. The role requires strong stakeholder management, commercial awareness, strategic planning, and experience serving financial, professional, or legal services clients.