Teams at Whitbread

Lead the strategy, implementation, operation, and continuous improvement of Whitbread’s Revenue Management Systems platform. Own the product vision, roadmap, backlog, delivery, platform performance, resilience, security, support model, and commercial value. Coordinate Commercial, Finance, Data, Architecture, Engineering, Operations, and external partners while managing suppliers, contracts, licensing, costs, and benefits. Translate business priorities into scalable technology solutions and ensure successful implementation, adoption, stabilization, and ongoing evolution.

Analyze website and app performance across traffic, conversion, revenue, and customer behavior. Evaluate digital product changes and tests, build dashboards and reporting frameworks, and translate complex data into actionable recommendations. Partner with eCommerce, Product, Commercial, and Marketing teams to improve customer journeys, conversion, and digital revenue. Present insights and business cases to senior stakeholders while promoting adoption of analytics tools.

Lead qualitative and quantitative UX research across digital products and customer journeys. Conduct interviews, usability testing, surveys, behavioral analysis, and journey mapping; translate findings into actionable recommendations, personas, and customer journey maps. Partner with product, design, engineering, and commercial teams to influence product strategy, champion accessibility and inclusive design, and establish UX research frameworks, governance, repositories, and best practices.