Jobs at Whitbread

Lead the strategy, implementation, operation, and continuous improvement of Whitbread’s Revenue Management Systems platform. Own the product vision, roadmap, backlog, delivery, platform performance, resilience, security, support model, and commercial value. Coordinate Commercial, Finance, Data, Architecture, Engineering, Operations, and external partners while managing suppliers, contracts, licensing, costs, and benefits. Translate business priorities into scalable technology solutions and ensure successful implementation, adoption, stabilization, and ongoing evolution.

Analyze website and app performance across traffic, conversion, revenue, and customer behavior. Evaluate digital product changes and tests, build dashboards and reporting frameworks, and translate complex data into actionable recommendations. Partner with eCommerce, Product, Commercial, and Marketing teams to improve customer journeys, conversion, and digital revenue. Present insights and business cases to senior stakeholders while promoting adoption of analytics tools.

Lead qualitative and quantitative UX research across digital products and customer journeys. Conduct interviews, usability testing, surveys, behavioral analysis, and journey mapping; translate findings into actionable recommendations, personas, and customer journey maps. Partner with product, design, engineering, and commercial teams to influence product strategy, champion accessibility and inclusive design, and establish UX research frameworks, governance, repositories, and best practices.

Create engaging, user-focused digital experiences across web, apps, CRM, social, and other digital channels. Develop digital assets and interface designs while maintaining brand consistency and commercial impact. Collaborate with designers, copywriters, marketers, and digital teams, applying strong visual design, UI principles, typography, layout, and attention to detail. The role also involves developing UX expertise and exploring digital trends and AI-powered creative tools.

Own Whitbread’s paid search strategy, budget, campaign execution, optimization, forecasting, reporting, and ROI delivery. Manage agency and platform relationships with Google and Microsoft, collaborate with marketing technology and data teams, identify automation and AI-powered search opportunities, and lead a Senior Paid Search Executive. The role also requires senior stakeholder communication, performance insights, attribution, and team development.