Teams at Viva.com

Lead implementation and success for strategic merchant accounts, shaping tailored payment solutions from discovery to go-live and long-term growth. Own project delivery, stakeholder coordination, testing, post-go-live support, business reviews, and product feedback to influence roadmap and expand account relationships.

Lead the UK Compliance & Risk function for an FCA-authorised e-money institution. Design, implement and maintain governance, risk and compliance frameworks (RCSA, KRIs, monitoring), manage regulatory reporting and FCA interactions, advise on product and change projects, oversee remediation and audit findings, and lead a small team to embed compliance and Consumer Duty across the business.

The role involves building high-value strategic partnerships and leading enterprise sales in the payments landscape, focusing on navigating complex sales cycles and managing key relationships with stakeholders.