Teams at Virgin Atlantic

Build and maintain digital performance dashboards and reporting, analyze website and app customer journeys, identify conversion opportunities and friction points, and support A/B and multivariate testing. Use Adobe Customer Journey Analytics and related analytics tools to evaluate performance, size opportunities, inform prioritization, and present actionable insights to Digital, Ecommerce, Marketing, UX, and Product stakeholders.

Own the digital customer journey for Inflight Entertainment and Connectivity products. Manage the backlog, roadmap, prioritization, discovery, delivery, launch, and continuous optimization. Use customer insight, data, feedback, and experimentation to improve outcomes. Coordinate engineering teams, internal stakeholders, and external suppliers while managing risks and communicating progress to senior stakeholders. Champion agile product practices and mentor junior Product Owners.

Leads 24/7 aircraft engineering operations, including AOG recovery, disruption management, immediate maintenance planning, safety and regulatory compliance, crisis support, reporting, delay attribution, and cost control. Manages technical teams, drives performance and continuous improvement, and collaborates with Engineering, Flight Operations, and business stakeholders to ensure safe, reliable, and timely aircraft departures.