Jobs at Virgin Atlantic

Own the digital customer journey for Inflight Entertainment and Connectivity products. Manage the backlog, roadmap, prioritization, discovery, delivery, launch, and continuous optimization. Use customer insight, data, feedback, and experimentation to improve outcomes. Coordinate engineering teams, internal stakeholders, and external suppliers while managing risks and communicating progress to senior stakeholders. Champion agile product practices and mentor junior Product Owners.

Own the vision, strategy, and roadmap for a key digital customer journey. Lead product discovery and delivery with Engineering, UX, Data, Commercial, and Product teams. Prioritize initiatives, track OKRs and KPIs, use analytics and experimentation to improve outcomes, remove delivery obstacles, coach Product Owners, influence senior stakeholders, and champion innovation across digital experiences.

Leads the strategy, roadmap, development, deployment, governance, and adoption of machine learning, AI, and data science products. Partners with data scientists, engineers, technology teams, delivery partners, and senior stakeholders to define requirements, evaluate models, manage experimentation, ensure scalability and data quality, and deliver measurable business value.

Build reporting and analytical tools covering network revenue, route profitability, connectivity, market performance, and airline partnerships. Translate complex datasets into commercial insights, visualizations, and actionable recommendations. Improve data quality, automate manual processes, support AI and analytical technology adoption, document processes, and help colleagues use reporting tools effectively. Collaborate with Data & AI, Revenue Management, Sales, vendors, and other teams on network and commercial projects.

Own the strategic direction, reliability, performance, security, and continual improvement of application platforms supporting airline and holidays businesses. Lead roadmaps, platform changes, releases, operational support, governance, technical discovery, supplier management, risk and compliance activities, and enhancement backlogs. Serve as a senior escalation point and provide technical leadership across transformation programmes while influencing business leaders, architects, suppliers, and senior governance forums.

Manage and optimize digital acquisition across paid search, affiliates, and aggregators for UK, US, and global markets. Oversee media budgets, aggregator relationships, agency partnerships, performance targets, attribution, and reporting. Use customer and performance insights to improve conversion, return on advertising spend, and commercial growth. Partner with Analytics, Digital, and Technology teams to strengthen tracking and identify new paid media channels.

Provide aircraft structural engineering support for defects, incidents, AOG events, repairs, modifications, and operational issues. Develop engineering instructions, drawings, reports, and Part 21-approved solutions. Assess fleet performance, support maintenance policy and reliability improvements, and assist with aircraft acquisitions and lease returns. Collaborate with engineering, maintenance, manufacturers, suppliers, maintenance organizations, and regulators while ensuring safety, compliance, and operational effectiveness.

Leads 24/7 aircraft engineering operations, including AOG recovery, disruption management, immediate maintenance planning, safety and regulatory compliance, crisis support, reporting, delay attribution, and cost control. Manages technical teams, drives performance and continuous improvement, and collaborates with Engineering, Flight Operations, and business stakeholders to ensure safe, reliable, and timely aircraft departures.