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Healthtech • Biotech • Pharmaceutical
Manage customer accounts and serve as the operational liaison between customers and internal stakeholders. Responsibilities include reviewing complex orders, resolving discrepancies and complaints, tracking deliveries, coordinating with third-party logistics providers, managing inbound enquiries, maintaining compliance documentation, and providing timely pre- and post-sales support. The role requires strong customer service, communication, organization, problem-solving, and attention to detail in a fast-paced pharmaceutical environment.