Teams at Unily

The Senior Customer Success Manager will partner with clients to ensure value realization of Unily's product, focusing on retention, satisfaction, and product adoption. Responsibilities include managing priorities, conducting business reviews, and escalating customer issues.

Manage and grow assigned enterprise SaaS accounts by building relationships, driving renewals and expansion, coordinating onboarding/implementation, monitoring usage, and collaborating with Sales, Customer Success, Product, and other teams to ensure client satisfaction and revenue retention.

Design and ship high-quality, AI-native UX/UI for an enterprise Employee Experience platform. Rapidly prototype, validate, and iterate solutions; lead research, workshops, and collaboration with Product and Engineering; uphold design systems and WCAG compliance while mentoring peers.