Jobs at Unily

As a Customer Support Engineer, you will handle client interactions, troubleshoot issues, and deliver high-quality technical support efficiently using CRM and AI technology.

The Senior Customer Success Manager will partner with clients to ensure value realization of Unily's product, focusing on retention, satisfaction, and product adoption. Responsibilities include managing priorities, conducting business reviews, and escalating customer issues.

Unily seeks a mid-senior Product Designer to rapidly prototype, validate, and design AI-native user experiences, collaborating with cross-functional teams to elevate product quality.

Drive accessibility across Unily's design system and products: implement WCAG 2.1/2.2 AA patterns, remediate platform gaps, build accessibility into greenfield components, test with assistive technologies, integrate automated and manual accessibility testing into CI/CD, and partner with design, engineering, and QA to raise accessibility standards and governance.

As a Customer Success Account Manager, you'll manage key enterprise client relationships, ensuring platform adoption, retention, and growth through strategic partnerships and tailored account success plans.

The Customer Success Manager engages with clients to maximize product value, ensure satisfaction, resolve issues, and manage renewals while analyzing customer data for improvement opportunities.