Jobs at Unily

The Senior Customer Success Manager will partner with clients to ensure value realization of Unily's product, focusing on retention, satisfaction, and product adoption. Responsibilities include managing priorities, conducting business reviews, and escalating customer issues.

Manage and grow assigned enterprise SaaS accounts by building relationships, driving renewals and expansion, coordinating onboarding/implementation, monitoring usage, and collaborating with Sales, Customer Success, Product, and other teams to ensure client satisfaction and revenue retention.

Design and ship high-quality, AI-native UX/UI for an enterprise Employee Experience platform. Rapidly prototype, validate, and iterate solutions; lead research, workshops, and collaboration with Product and Engineering; uphold design systems and WCAG compliance while mentoring peers.

Provide end-to-end technical incident support for a cloud SaaS platform: triage, diagnose using logs/traces/metrics, mitigate and resolve incidents, maintain ticket records, collaborate with Product and Engineering, participate in shift rotations and on-call cover, and produce RCAs and runbooks to prevent recurrence.

Create multimedia visual content for brand and marketing across digital channels: design marketing assets, motion graphics, short-form video, edit product and customer videos, produce social content, design presentations and sales materials, support campaigns and launches, and maintain Unily's visual identity while collaborating with marketing, product, sales and executives.

As a Customer Support Engineer, you will handle client interactions, troubleshoot issues, and deliver high-quality technical support efficiently using CRM and AI technology.