Teams at UniFocus

Provide day-to-day client support and onboarding assistance, complete platform configuration changes, monitor client health and activity, escalate issues, manage a portfolio of Tier 4 clients, identify upsell opportunities, and collaborate with Support, Product, and Implementation teams to drive platform adoption and retention.

Lead on-site software implementations and training for hospitality clients, ensuring successful project delivery from planning through post-implementation. Conduct account reviews, identify at-risk customers, adhere to SLAs and case processes, and feed customer-driven product improvements.