Teams at Uber

Leads and scales Uber Eats UK’s Enterprise Customer Success organization, managing approximately 10 Customer Success Managers and Account Coordinators. Sets strategy, allocates resources, improves merchant retention and platform adoption, establishes analytical and reporting frameworks, and drives operational excellence across enterprise restaurant accounts. Serves as the senior escalation point and influences Product, Engineering, Marketing, and Operations teams across UK, EMEA, and global organizations.

Owns Uber Eats’ EMEA enterprise relationship with a multi-brand restaurant portfolio. Builds senior HQ partnerships, standardized reporting and QBRs, cross-market account plans, and data-driven strategic recommendations. Coordinates market teams, directs analytical work, supports complex commercial negotiations, and establishes a repeatable enterprise account-management playbook across EMEA.

Owns analytics-driven customer success for Uber Eats’ EMEA enterprise restaurant portfolio. The role builds cross-market reporting, QBRs, pipeline visibility, actionable insights, commercial cases, and an enterprise account-management playbook. It partners with fund and brand executives, account teams, legal, finance, and commercial leaders; directs analytical resources; supports market expansion, store location, customer segmentation, pricing, and negotiations. Based in London with limited EMEA travel and hybrid office expectations.