Teams at Twilio

Manage nonprofit customer accounts and complete sales cycles, including lead qualification, acquisition, solution selling, closing, renewals, upselling, and cross-selling. Understand customer business and technical requirements to design Twilio platform solutions. Maintain sales forecasts and pipelines in Salesforce, execute automation strategies, prevent churn, collaborate with cross-functional teams, and improve sales processes while developing expertise in the social impact market.

Owns strategic enterprise accounts across EMEA, especially Southern Europe, by driving revenue and gross profit growth through cross-selling, upselling, and new business development. Responsibilities include managing customer relationships, selling complex communications solutions to technical and business audiences, preparing pricing proposals, negotiating contracts, tracking financial performance, and maintaining customer satisfaction.

Own FP&A and strategic financial partnership for EMEA Sales, including global sales commissions forecasting, budgeting, month-end accruals, financial modeling, scenario planning, resource allocation, and executive decision support. The role translates complex financial metrics into actionable insights, identifies margin and cost-efficiency drivers, and collaborates across teams to improve GTM productivity.