Jobs at Twilio

Manage nonprofit customer accounts and complete sales cycles, including lead qualification, acquisition, solution selling, closing, renewals, upselling, and cross-selling. Understand customer business and technical requirements to design Twilio platform solutions. Maintain sales forecasts and pipelines in Salesforce, execute automation strategies, prevent churn, collaborate with cross-functional teams, and improve sales processes while developing expertise in the social impact market.

Owns strategic enterprise accounts across EMEA, especially Southern Europe, by driving revenue and gross profit growth through cross-selling, upselling, and new business development. Responsibilities include managing customer relationships, selling complex communications solutions to technical and business audiences, preparing pricing proposals, negotiating contracts, tracking financial performance, and maintaining customer satisfaction.

Own FP&A and strategic financial partnership for EMEA Sales, including global sales commissions forecasting, budgeting, month-end accruals, financial modeling, scenario planning, resource allocation, and executive decision support. The role translates complex financial metrics into actionable insights, identifies margin and cost-efficiency drivers, and collaborates across teams to improve GTM productivity.

Sell complex communications and security solutions to strategic enterprise accounts across Northern Europe. Responsibilities include growing revenue through cross-selling and upselling, sourcing new opportunities, managing customer relationships, creating pricing proposals, negotiating contracts, tracking revenue, and consistently achieving sales quotas with both business and technical audiences.

Owns strategic enterprise accounts across EMEA, especially Southern Europe, driving revenue and gross profit through cross-selling, upselling, renewals, and new opportunity development. Responsibilities include selling technical communications solutions, managing customer relationships, creating pricing proposals, negotiating contracts, tracking financial performance, and consistently achieving quota. The role requires fluent French, complex technical solution sales experience, enterprise account management expertise, and approximately 25% travel.

Drive new customer acquisition and high-value enterprise sales across the UK and Ireland. Source and qualify prospects, manage account relationships, create pricing proposals, negotiate contracts, and close complex communications technology deals. Build relationships with C-level and technical stakeholders, develop sales pipelines through prospecting and partnerships, meet revenue targets, and explain complex technical and financial concepts clearly. Approximately 25% travel is expected for customer and team engagement.

Leads Twilio’s global campaign strategy, operations, and execution across major campaign motions. This role manages a global team, develops scalable campaign playbooks, oversees budgets and resources, partners cross-functionally with marketing, sales, product, and leadership, and measures campaign performance. Responsibilities include integrated funnel campaigns, global localization, content and asset systems, AI-assisted workflows, stakeholder alignment, and optimization of brand awareness, pipeline, and growth outcomes.

Generate qualified pipeline for Twilio’s New Business and Strategic Sales teams by researching accounts, conducting outbound calls, personalized email and social outreach, and building prospect relationships. Meet or exceed monthly opportunity-generation goals, develop account and territory strategies with Account Executives, and use Salesforce, Outreach, and Sales Navigator to manage workflows. The role includes onboarding, remote work in Ireland or the UK, and occasional travel for team or project meetings.

Lead technical response to security events across Twilio's global cloud infrastructure: triage, contain, remediate, document incidents, build runbooks and automations, drive post-incident improvements, participate in on-call rotation and RCAs, and collaborate with R&D to scale threat mitigation and incident response capabilities.

Lead technical pre-sales for Twilio's Communications Platform across EMEA: run discovery, demos, POCs, architecture design, RFP responses, and enablement. Build trusted advisor relationships, present solutions, and collaborate with sales, partners, and services to win strategic accounts.

Sell Twilio communications solutions into enterprise prospects and existing customers across UK/Ireland/Northern Europe. Source and qualify new accounts, drive ACV, create pricing proposals, negotiate contracts, manage long sales cycles, and build C-level relationships to close high-value deals while maintaining customer satisfaction.

Lead and grow a team of Strategic Account Executives across Southern Europe to expand existing Twilio customer relationships, drive consumption-based revenue, forecast and manage territory plans, coach on engagement strategies, and collaborate cross-functionally to launch new customer use cases and ensure customer success.

Lead a senior engineering team to design and operate Twilio's low-latency, high-throughput media processing stack. Drive architecture, ensure reliability and performance under strict SLOs, mentor engineers, balance technical debt and feature work, collaborate across product and platform teams, and own service metrics and continuous improvement.

Lead technical pre-sales for DACH customers: qualify opportunities, design architectures, run demos and POCs, respond to RFPs, guide API integrations, mentor junior presales engineers, and drive the technical win while building customer trust.