Teams at Trivium Group

Own the full sales cycle for inbound and self-generated opportunities, from discovery and e-commerce business diagnosis through proposals, objection handling, signatures, and payment collection. Sell monthly agency retainers to e-commerce owners, maintain accurate CRM records, follow up persistently, and coordinate with delivery teams. Success is measured primarily by cash collected, along with close rate, deal size, speed to close, and pipeline hygiene.

Remote Client Success Manager owns 20–40 Amazon client accounts end-to-end: onboarding, strategy, weekly performance analysis, and retention. Coordinate daily with PPC strategists, execute structured processes, log changes, escalate issues quickly, and maintain 2-hour business-hour responsiveness. Operate in a fast-paced agency environment using Amazon and analytics tools to drive profitability and prevent churn.

Manage client relationships, onboard new clients, ensure client retention, conduct regular meetings, and mentor future team members.