Teams at Treatwell

Provides multichannel support to UK and Ireland business partners through phone, live chat, and email. Resolves queries, documents interactions in Salesforce, meets customer service KPIs, gathers feedback, supports salon growth, and coordinates with Partner Success teams. The role requires empathy, strong communication, organization, problem-solving, attention to detail, flexibility, and hybrid office attendance in London.

Lead Treatwell’s creative design across 13 European markets, setting visual direction and personally creating high-priority brand, campaign, product, digital, social, CRM, and performance creative. Manage and develop designers and motion designers, oversee integrated campaigns from concept through delivery, connect brand and product experiences, collaborate with cross-functional teams, and improve studio workflows while maintaining high creative standards.

Own B2B growth strategy and execution across 14 countries. Partner with executive, data, finance, product, and sales teams to solve business challenges, use data to identify opportunities, and test and scale acquisition channels such as referral programs and self-signup flows. This individual contributor role requires hands-on execution, analytical rigor, rapid experimentation, and management of complex cross-functional growth initiatives.