Teams at Toast

Own the strategy, roadmap, and delivery of Toast’s labor management products across international markets. Lead customer research, define build-versus-partner decisions, align engineering and cross-functional teams, establish success metrics, and develop pricing, packaging, and go-to-market strategies for payroll, earned wage access, and tip management capabilities.

Lead and coach a team of Marketing Specialists delivering multi-channel campaigns for restaurant customers. Own service quality, capacity planning, SLAs, playbooks, QA, escalations, dashboards, and operational improvement. Partner cross-functionally with Product, Sales, Customer Success, Legal, and Finance to scale managed marketing services and develop the UK market playbook. Ensure campaign effectiveness, consistent delivery, customer satisfaction, and team development.

Leads EMEA People Operations shared services, providing employee lifecycle support across benefits, leave, compensation, and complex cases. Owns service metrics, compliance, process improvement, automation, and scalable HR workflows. Partners with global People teams, Legal, Finance, and business stakeholders to improve employee experience, support HR transformation, and ensure locally compliant program delivery across a matrixed organization.