Toast Offices

Lead and coach a team of Marketing Specialists delivering multi-channel campaigns for restaurant customers. Own service quality, capacity planning, SLAs, playbooks, QA, escalations, dashboards, and operational improvement. Partner cross-functionally with Product, Sales, Customer Success, Legal, and Finance to scale managed marketing services and develop the UK market playbook. Ensure campaign effectiveness, consistent delivery, customer satisfaction, and team development.

Leads EMEA People Operations shared services, providing employee lifecycle support across benefits, leave, compensation, and complex cases. Owns service metrics, compliance, process improvement, automation, and scalable HR workflows. Partners with global People teams, Legal, Finance, and business stakeholders to improve employee experience, support HR transformation, and ensure locally compliant program delivery across a matrixed organization.

Prospect restaurants across the UK, manage the full sales cycle, conduct product demonstrations, tailor Toast solutions, negotiate with decision-makers, and close new business. Maintain sales activity in Salesforce, understand competitors, and collaborate cross-functionally to ensure successful delivery. This hybrid role requires three days per week in the London office.