Jobs at Toast

Manage a portfolio of SaaS customers by building relationships, driving product activation and adoption, retaining and expanding revenue, and delivering strategic business reviews. The role includes customer demonstrations, escalation resolution, Voice of Customer feedback, referrals, Salesforce updates, and cross-functional process improvement. The position is hybrid, requiring one day per week with customers and one day in the London office.

Prospect restaurants across the UK, manage the full sales cycle, conduct product demonstrations, tailor Toast solutions, negotiate with decision-makers, and close new business. Maintain sales activity in Salesforce, understand competitors, and collaborate cross-functionally to ensure successful delivery. This hybrid role requires three days per week in the London office.

Support sales teams by presenting and demonstrating Toast’s restaurant platform to mid-market and enterprise prospects. Serve as a product and technology subject matter expert, explain APIs and integrations, consult on restaurant technology needs, and collaborate with Sales, Product, Marketing, Enablement, and onboarding teams. Attend industry events, communicate product-market gaps, support successful delivery, and travel nationally as needed.

Own mid-market sales and revenue growth across UK restaurant accounts. Build and prioritize pipelines, develop C-suite relationships, conduct product demonstrations, structure and negotiate complex deals, and close new and existing business. Manage 6–12-month sales cycles, maintain accurate Salesforce records, collaborate with implementation teams, and identify process improvements. This hybrid London role requires regular customer visits and travel of 30% or more.

Lead international product strategy and execution across upmarket expansion, integration partnerships, and payment pricing capabilities. Manage product roadmaps, enterprise commitments, customer and partner input, and cross-functional alignment across engineering, GTM, legal, finance, risk, and operations. Hire and develop a globally distributed product management team, represent international customer needs to executives, and promote AI-enabled product development.

Own the international mid-market product strategy and roadmap for Toast’s platform across Dublin, London, and other international markets. Lead cross-codebase delivery, align engineering and product teams, conduct customer research, define success metrics, and represent mid-market needs to leadership. Develop pricing, packaging, and go-to-market strategies with marketing, sales, and operations. Coach senior product managers and engineers while managing stakeholder alignment, vendor evaluation, and delivery of complex products from discovery through scale.

Lead sourcing, negotiating, onboarding, and lifecycle management of integration partners across the UK and EMEA. Drive integration coverage strategy, track partner KPIs, run business reviews, negotiate contracts, and collaborate with Product, Sales, CS, Legal, and DevRel to prioritise integrations and support regional channel strategies.