Jobs at Ticketmaster

Own paid search campaign execution, optimization, measurement, and reporting across international markets. Manage campaign automation, product-feed campaigns, testing, account hygiene, and performance improvements across EMEA, APAC, and LATAM. Produce weekly, monthly, and quarterly reporting, use AI and analytics to identify opportunities, monitor competitors and industry trends, and collaborate with global stakeholders and platform partners to improve efficiency, scalability, and ROI.

Leads Ticketmaster’s EMEA B2B demand generation and growth marketing strategy across 22 markets. Builds inbound and outbound campaigns, manages paid media budgets, develops reporting and attribution dashboards, and drives pipeline and revenue outcomes. Partners with regional marketing and sales teams, trains local teams on Apollo and Pardot, creates repeatable campaign playbooks, optimizes performance, and tests new channels and AI-enabled methods.

Lead new business growth and renewals across live entertainment sectors by developing pipelines, negotiating deals, recommending ticketing solutions, coordinating onboarding, attending industry events, and working cross-functionally to meet revenue and adoption targets.

Leads the design and scaling of Databricks-based data, analytics, and AI platforms supporting global customer operations. Builds enterprise data pipelines, machine learning, NLP, generative AI, conversational AI, dashboards, and operational intelligence solutions. Establishes governance, data quality, CI/CD, reliability, and AI lifecycle standards while partnering with product, operations, engineering, workforce management, and AI teams. Provides technical leadership, coaching, and mentorship to engineers and data scientists.

Lead technical strategy, architecture, implementation, and operations for foundational infrastructure services including load balancing, DNS, IPAM, certificates, Vault, proxies, CDN, and API management. Build automation and infrastructure-as-code solutions, improve reliability and capacity, troubleshoot production issues, support PCI compliance, mentor engineers, collaborate across technical teams, and participate in on-call support for a high-volume 24x7 environment.

Leads the design and technical direction of agentic AI support experiences for Ticketmaster. Defines reusable standards for prompts, NLU, context management, retrieval, tool use, guardrails, evaluation, and human handoff. Translates business workflows into AI behaviors and autonomous processes, monitors quality and business outcomes, reviews designs, manages risks, mentors AI engineers, and collaborates across product, operations, data science, platform, security, QA, and knowledge teams.

The Lead Software Engineer will oversee development in abuse and fraud prevention, lead teams, design systems, and ensure high-quality outcomes.