Teams at Thomson Reuters

Owns growth, retention, renewals, and new customer acquisition for CoCounsel across small law firms in England and Wales. The role manages high-volume sales pipelines, forecasting, onboarding, upselling, churn prevention, marketing alignment, and cross-functional deal execution. It also coaches sales staff, develops scalable sales processes, uses CRM and customer engagement data, and delivers segment-level revenue and retention targets.

Manage subscription customers through onboarding, training, engagement monitoring, usage-data analysis, retention support, and relationship development. Partner with Account Managers and cross-functional teams to identify risks, improve adoption, support renewals, gather feedback, and demonstrate product value through reports, webinars, and client education.

Manage Reuters Imagen accounts across EMEA, strengthening client relationships, developing new business, driving renewals and upsells, maintaining Salesforce forecasts, and meeting sales targets. The role requires consultative software licensing sales, complex proposal development, client advocacy, and collaboration with product, deployment, billing, and credit-control teams. Clients include leading sports federations and media organizations.