Jobs at The Riverside Group Limited

Supervise tradespeople and subcontractors delivering housing repairs and maintenance. Coordinate schedules, inspect work, monitor quality, safety, costs, SLAs and KPIs, and provide technical guidance. Manage performance, training, resources and customer service while liaising with residents, contractors, planners and management. The role also supports maintenance strategies, risk assessments, reporting and out-of-hours repairs, with travel to other UK locations as required.

Deliver legislative repair and structural works across residential properties, including condition surveys, defect identification, contractor and contract management, budgeting, payment authorization, and stakeholder coordination. Support legal evidence preparation, insurance-related remedial works, home improvement requests, reporting, customer enquiries, health and safety compliance, GDPR, and continuous process improvement.

Manage contracts supporting planned and reactive housing investment works across a large residential portfolio. Lead Building and Project Surveyors, oversee contract scoping, procurement, mobilisation, performance, budgets, payments, compliance, and continuous improvement. Develop policies, procedures, KPIs, and reporting; manage internal and external stakeholders; provide advice on complex asset-management matters; and ensure building, health and safety, data protection, and financial requirements are met. Line-manage delivery staff and oversee regional stock condition surveying.

Manage rent arrears, rent collection, income maximisation, payment plans, tenancy sustainment and financial inclusion for vulnerable customers. Provide advice and referrals on benefits, debt and money management; support eviction processes and colleagues. Maintain rent accounts and tenancy records, administer petty cash, monitor income and expenditure, generate rent statements, submit performance information and produce reports. Travel to local properties, handle sensitive information and work flexibly during operating hours.

Support customers in supported housing by delivering personalized support and move-on plans, managing risks, maintaining accurate records, handling tenancy and financial administration, coordinating healthcare and community referrals, responding to emergencies, promoting independence, and maintaining safe, clean accommodation. The role also involves reception, phone enquiries, safeguarding, incident reporting, group sessions, and flexible shift work.

Supports Asset Management projects involving asset rationalisation and growth strategies. Responsibilities include project planning, data analysis, bid documentation, risk and issue tracking, stakeholder coordination, budget monitoring, reporting, records management, communications, and process improvement. The role also provides advice, training, and administrative support while ensuring compliance with organizational policies, data protection, and health and safety requirements.

Provides day-to-day support in supported housing for vulnerable customers, helping with personalized support plans, tenancy matters, healthcare access, budgeting, life skills, safeguarding, and move-on preparation. Maintains accurate digital records, manages incidents and basic financial administration, handles reception and enquiries, coordinates external services, supports group sessions, and helps maintain safe, clean accommodation. The role requires flexible shift work, teamwork, empathy, sound judgment, and basic administrative and IT skills.

Provide structured support in a supported housing service for vulnerable adults with complex needs. Responsibilities include assisting with support and move-on plans, risk reviews, tenancy matters, budgeting, healthcare coordination, safeguarding, referrals, recordkeeping, housing administration, income collection, room preparation, customer enquiries, and community signposting. The role also involves handling emergencies, maintaining safe environments, supporting independence, and contributing to group work and customer involvement.

Manage rent arrears, rent collection, payment plans, income maximization, and tenancy sustainment for vulnerable and diverse customers. Provide financial guidance, benefit and debt signposting, and support eviction cases. Maintain rent accounts, tenancy and financial records, administer petty cash, monitor income and expenditure, generate rent statements, submit returns, and produce reports. Collaborate with colleagues, safeguard customers, maintain confidentiality, and travel between properties as required.