Teams at The Bank of London Group Limited

Lead client lifecycle management and financial crime operations, including KYC, CDD, onboarding, ongoing monitoring, periodic reviews, assurance, and remediation. Direct Financial Crime analysts, improve KYC processes, support governance and MI, collaborate with Second Line and the MLRO, raise concerns, and manage client communications while ensuring regulatory compliance.

Lead Bank of London’s programme to become a direct CHAPS participant. Responsibilities include designing and initiating the implementation, conducting cross-functional gap analysis, defining delivery requirements, managing regulatory and operational considerations, and coordinating internal stakeholders with the Bank of England’s CHAPS onboarding team. The role requires strong CHAPS and UK banking expertise, structured programme leadership, clear communication, risk identification, and pragmatic problem solving.

Provides end-to-end client service for a UK bank, handling queries, cases, escalations, SLA management, investigations, and resolutions. Develops service playbooks, monitors performance and complaint trends, and implements improvements. Maintains operational controls and processes, collaborates with KYC, Compliance, Technology, and Product teams, and supports regulatory requirements and client experience improvements.