Teams at The Bank of London Group Limited

Conducts quality assurance and end-to-end financial crime investigations across transaction monitoring, sanctions screening, CDD, and EDD. Reviews complex and high-risk cases involving FX customers, virtual asset service providers, digital assets, and correspondent banking. Performs fund-flow, adverse media, source-of-funds, source-of-wealth, and transaction analysis; supports regulatory reporting; advises first-line teams; and escalates suspicious activity while improving AML policies, procedures, and controls.

Provides end-to-end client service for a UK bank, handling queries, cases, escalations, SLA management, investigations, and resolutions. Develops service playbooks, monitors performance and complaint trends, and implements improvements. Maintains operational controls and processes, collaborates with KYC, Compliance, Technology, and Product teams, and supports regulatory requirements and client experience improvements.

Drives cross-functional business and product change initiatives across the bank, including product launches and transformation projects. Translates regulatory, technology, and strategic requirements into product and process changes; conducts impact assessments, gap analyses, and readiness reviews. Develops business requirements, user stories, and readiness criteria, coordinates delivery teams, resolves blockers, and manages stakeholder communication regarding scope, timelines, benefits, risks, and change impacts.